to tell you the truth mate i never pre order cause it seems to me the saving of a couple of pence an they seem to forget about you.i know a fair few people who order from play an future an i usually get my dvds before them when they pre order not sure how this works.
The main problem I have is the postal service. I have to have most of my important mail delivered to work. It can take a first class letter 8 days to get from the other side of this town A lot of items dont turn up at all.
They recently tried a pilot scheme teaching postmen to read and write but none of them made any progress.