Hey, i love my hd3 and took it with me in my bag, i had put it down and this idiot walked past and stepped right on it, cracking the silver/clear plastic around the circular buttons. I have contacted sony to see if this is covered by the warranty which it is not because it is external, ok thats fine but the buttons now get stuck and cannot be used properly, surely this would be covered? NOPE so i get given a cost of £75 for a repair which would fix the buttons but not necessarily mean a new case, so i was given a part number so i could replace the cover myself and forwarded to the parts phone number. Upon quoting the number i am told the part does not exist and probably never will and are advised to ring customer services yet again. *sighs* So as i am about to try i have the option to ring SeMe *or something like that lol* that supply the parts and i tell them the whole situation, after ages i get the price of a new case, but its a CARRY CASE! lol so he looks again and says theres nothing on the system but these are the people who should be able to supply it, so he says they must file a query and i will receive a letter from then in 3-4days telling me the price if i can get it or telling me it is not available *sniffs* Do you think i have a chance of being able to get it or know of anywhere where i might be able to? My last resort would be to either visit a Sony Store which is 1hour away in the car! or pay the £75 if it means the case is repaired also any suggestions welcome, any advice people please!