It might just be me, but would expect that some of the 'regulars' will have a similar view, but is this forum (and others like digitalspy) getting filled up more and more with 'sky are rubbish', 'rip off sky', 'whos cancelling movies' type threads?
Now i appreciate that some customers get a rum deal in terms of problem with payments, faulty boxes etc, and fair enough, everyone is entitled to have a little bitch, but when you see everyone else jumping on the bandwagon (even ones without Sky) it becomes ridiculous. Sky have almost 9 million customers in the UK, and a whole lot outside of the UK too. For the number of complaints they get, i think they do damn well. Other than if you have a specific problem, how many times has your Sky service really gone off (talking television here, not broadband etc)? I know from experience and working with the service everyday that its not often.
The answer to most complaints i see on the forums which always makes me laugh is 'threaten to cancel and see what they give you', i'll tell you what they'll give you, a thank you and goodbye. Sky wised up to this a long time ago after constant calls from 'happy' customers blagging for a better deal. It turned into a farce which Sky needed to stop!
The other major complaint is always about the amount of money your having to pay for the services you subscribe to. Unless i'm very much mistaken, you signed up to that, i don't beleive (correct me if i'm wrong) rupert murdoch is in the business of holding a gun to the heads of millions of customers. And the funniest part is a disgruntled customer then moaning that they can't cancel because of a 12 month agreement!!!
They are my two personal favourites, feel free to add some more.
Please no flaming my comments, its personal opinion but honestly, they are so common on these boards it gets to the point where someone has to create a thread about it
Now i appreciate that some customers get a rum deal in terms of problem with payments, faulty boxes etc, and fair enough, everyone is entitled to have a little bitch, but when you see everyone else jumping on the bandwagon (even ones without Sky) it becomes ridiculous. Sky have almost 9 million customers in the UK, and a whole lot outside of the UK too. For the number of complaints they get, i think they do damn well. Other than if you have a specific problem, how many times has your Sky service really gone off (talking television here, not broadband etc)? I know from experience and working with the service everyday that its not often.
The answer to most complaints i see on the forums which always makes me laugh is 'threaten to cancel and see what they give you', i'll tell you what they'll give you, a thank you and goodbye. Sky wised up to this a long time ago after constant calls from 'happy' customers blagging for a better deal. It turned into a farce which Sky needed to stop!
The other major complaint is always about the amount of money your having to pay for the services you subscribe to. Unless i'm very much mistaken, you signed up to that, i don't beleive (correct me if i'm wrong) rupert murdoch is in the business of holding a gun to the heads of millions of customers. And the funniest part is a disgruntled customer then moaning that they can't cancel because of a 12 month agreement!!!
They are my two personal favourites, feel free to add some more.
Please no flaming my comments, its personal opinion but honestly, they are so common on these boards it gets to the point where someone has to create a thread about it