Background. I run a holiday park in the leisure industry. For the past 3 years I have had regular complaints about the behaviour of one families children. The complaints have been varied, some trivial and some more serious. I decided to issue a warning that unless their behaviour improves they are leaving. We have a licence agreement they sign each year to agree they will abide by the terms. My problem is I haven't witnessed them doing this myself. I rely on other clients telling me of their activities. To date I have had reports of these incidents from 12-15 different and unconnected couples and also from my own staff. In reply I have had feedback from the parents that their children could not possibly have done any of the things I have informed them of. It is quite a diatribe and they are demanding a meeting with me. I'm open to meeting them but they are adament their children would never do such things and I am equally adament that so many adults would not have complained without reason. This I fear would be a meeting with emotions running high with both parties going round in circles and not achieving anything but bad feeling. I know some people think their kids cannot possibly do anything wrong and will defend them unconditionally but I was also a kid once and if my parents asked me if I had done something I would deny it. It's what kids do. I will compose an email back to them, just wanted to tap into the experience on here first if anyone could offer some help. I don't mind doing it through pm, in fact that may be better. Thanks in advance.