Hi guys!
I this is in the wrong place can someone please move it to the relevant place cheers
So I decided after a lot of tooing & frowing & perusing this place for recommendations to go for my first LCD...I chose the Samsung 40" R87 which i ordered yesterday from beyondtelevision.co.uk....i saved up the money for my tv for ages & put the cash on my pay as you go Mastercard I ordered the tv & a DVD player from the above company....a couple of hours later they sent me this email:
FW: Rejection email
Thank you for your order, unfortunately we cannot continue with your order at this stage no monies have been taken from your credit/debit card, please can you contact our sales department as soon as possible for further information
So I call them and they say that the bank they use (HSBC) had turned down my order as my address did not match that of the card holder....my address DOES match and I AM the cardholder....on calling my credit card provider they notified me that they had ok'd my payment....I then sent Beyond Television this email:
David
Thank you for forwarding this information to me and for your time.
All things considered, I have to say this is of no avail to my predicament.
Within the past few days, I have bought many goods online with no problem whatsoever (with the same card I have used for 3 years). The problem seems to stem from your bank (HSBC): as I stated, my credit card is a Mastercard (only a "pay as you go" ie: it is my money not through any credit agreement).
Beyond Television's bank has still not recovered my funds to me (and with that I am extremely disappointed: these funds are mine -- this is not a debit on a regular credit card, but, rather, my own cash that is being held: which I would have liked back yesterday).
What I find completely unacceptable is that Mastercard authorised this transaction as I was in funds; your company's approval -- or similar -- rating system somehow found fault with me.
I am aggrieved. Upon contacting my credit card provider, they informed me that this transferring (of MY own money) could take up to 5 days: this is completely inappropriate and unprofessional. In these circumstances, can I please urge you to contact your bank first thing today and insist that they transmit funds directly into my account posthaste (and also can you please notify me that they have done so),
I really do feel that Beyond Television should have major issues with whom you bank for treating potential customers like this, as I am not impressed in any way, shape or form (not to mention the fact that this farce has cost me over £25 in telephone calls: who shall reimburse me for that?).
I shall also be posting this experiences on the AV Forums, as I feel other potential customers should be aware of the possibility of this happening to them: your bank has behaved outrageously with whatever stringent off-the-wall policies they have and this is then dumped on your company's doorstep, therefore making Beyond Television looking bad as a trader.
Once again, I thank you for your help today and I sincerely hope that this e-mail to you is not futile, and that you will take my points into consideration.
I thank you for your cooperation.
Yours sincerely
John
Again NO reply....I then sent them this mail:
David
Further to my e-mail this morning, I am extremely disappointed that I have not heard from you: I asked that this be treated as a priority -- if my situation is not a priority, then I cannot imagine what/who would be. I thought you might have at least had the courtesy to respond -- and, again, I am even further appalled by the lack of integrity in your customer care.
I have taken legal advice on this and have been advised that you have a duty of care to take action on my behalf; therefore, if I do not hear from you/a representative of your bank by close of business today, I will be instructing my solicitor. As detailed in my previous e-mail, my money is now in abeyance somewhere -- and, to boot, I am without my goods.
I hope to hear from you very shortly.
Thank you
John McGreevy
STILL NOTHING......I would urge anyone to think twice about shopping with Beyond Televison....(after all the first mail they sent stated no monies were taken from my account when in fact it had)....the customer service helpline is now also on answer machine....convenient eh?
I this is in the wrong place can someone please move it to the relevant place cheers
So I decided after a lot of tooing & frowing & perusing this place for recommendations to go for my first LCD...I chose the Samsung 40" R87 which i ordered yesterday from beyondtelevision.co.uk....i saved up the money for my tv for ages & put the cash on my pay as you go Mastercard I ordered the tv & a DVD player from the above company....a couple of hours later they sent me this email:
FW: Rejection email
Thank you for your order, unfortunately we cannot continue with your order at this stage no monies have been taken from your credit/debit card, please can you contact our sales department as soon as possible for further information
So I call them and they say that the bank they use (HSBC) had turned down my order as my address did not match that of the card holder....my address DOES match and I AM the cardholder....on calling my credit card provider they notified me that they had ok'd my payment....I then sent Beyond Television this email:
David
Thank you for forwarding this information to me and for your time.
All things considered, I have to say this is of no avail to my predicament.
Within the past few days, I have bought many goods online with no problem whatsoever (with the same card I have used for 3 years). The problem seems to stem from your bank (HSBC): as I stated, my credit card is a Mastercard (only a "pay as you go" ie: it is my money not through any credit agreement).
Beyond Television's bank has still not recovered my funds to me (and with that I am extremely disappointed: these funds are mine -- this is not a debit on a regular credit card, but, rather, my own cash that is being held: which I would have liked back yesterday).
What I find completely unacceptable is that Mastercard authorised this transaction as I was in funds; your company's approval -- or similar -- rating system somehow found fault with me.
I am aggrieved. Upon contacting my credit card provider, they informed me that this transferring (of MY own money) could take up to 5 days: this is completely inappropriate and unprofessional. In these circumstances, can I please urge you to contact your bank first thing today and insist that they transmit funds directly into my account posthaste (and also can you please notify me that they have done so),
I really do feel that Beyond Television should have major issues with whom you bank for treating potential customers like this, as I am not impressed in any way, shape or form (not to mention the fact that this farce has cost me over £25 in telephone calls: who shall reimburse me for that?).
I shall also be posting this experiences on the AV Forums, as I feel other potential customers should be aware of the possibility of this happening to them: your bank has behaved outrageously with whatever stringent off-the-wall policies they have and this is then dumped on your company's doorstep, therefore making Beyond Television looking bad as a trader.
Once again, I thank you for your help today and I sincerely hope that this e-mail to you is not futile, and that you will take my points into consideration.
I thank you for your cooperation.
Yours sincerely
John
Again NO reply....I then sent them this mail:
David
Further to my e-mail this morning, I am extremely disappointed that I have not heard from you: I asked that this be treated as a priority -- if my situation is not a priority, then I cannot imagine what/who would be. I thought you might have at least had the courtesy to respond -- and, again, I am even further appalled by the lack of integrity in your customer care.
I have taken legal advice on this and have been advised that you have a duty of care to take action on my behalf; therefore, if I do not hear from you/a representative of your bank by close of business today, I will be instructing my solicitor. As detailed in my previous e-mail, my money is now in abeyance somewhere -- and, to boot, I am without my goods.
I hope to hear from you very shortly.
Thank you
John McGreevy
STILL NOTHING......I would urge anyone to think twice about shopping with Beyond Televison....(after all the first mail they sent stated no monies were taken from my account when in fact it had)....the customer service helpline is now also on answer machine....convenient eh?