P
Pip_UK
Guest
I reveived my 11HT back from Sony (2nd attempt at a repair). I had the optical block replaced and looked forward to the disappearance of a stuch red pixel in the middle of the screen.
Pj returned and set up ... yep no red pixel but replaced by vivid green vertical bars all the way across the screen when set on ceiling front setting! Sony technical support have never heard of this problem.
I complained and requested a new pj. After a "quality control investigation", Sony responded with the following -
Dear Philip,
I am sorry to hear of the problems you have suffered with the repair of your
projector. It is unfortunate that the prism block failed so soon after we
cleared the original fault of dust on the prism and we are surprised that
you are still experiencing a problem after this latest repair.
Unfortunately we are not able to offer a swap out of this unit due to the
original sale having been made by Sony Germany. If you want to pursue this
further, you will need contact UK Internet Supplier (name witheld) and negotiate this with them and
Sony Germany directly.
We are happy to offer warranty repair locally in the UK under the European
warranty agreement. If you would like us to have another attempt at
effecting a repair on this projector then I will get our Helpdesk to arrange
collection from you.
It is unusual to experience the amount problems that you have, but we will
do our utmost to ensure an effective repair this time round.
yours sincerely
... have sent it back but prospective buyers should be aware of where their pj is coming from prior to purchase
A despondent Pip
Pj returned and set up ... yep no red pixel but replaced by vivid green vertical bars all the way across the screen when set on ceiling front setting! Sony technical support have never heard of this problem.
I complained and requested a new pj. After a "quality control investigation", Sony responded with the following -
Dear Philip,
I am sorry to hear of the problems you have suffered with the repair of your
projector. It is unfortunate that the prism block failed so soon after we
cleared the original fault of dust on the prism and we are surprised that
you are still experiencing a problem after this latest repair.
Unfortunately we are not able to offer a swap out of this unit due to the
original sale having been made by Sony Germany. If you want to pursue this
further, you will need contact UK Internet Supplier (name witheld) and negotiate this with them and
Sony Germany directly.
We are happy to offer warranty repair locally in the UK under the European
warranty agreement. If you would like us to have another attempt at
effecting a repair on this projector then I will get our Helpdesk to arrange
collection from you.
It is unusual to experience the amount problems that you have, but we will
do our utmost to ensure an effective repair this time round.
yours sincerely
... have sent it back but prospective buyers should be aware of where their pj is coming from prior to purchase
A despondent Pip