Sky called my mother the other day. Tried telling her she had to pay 60 quid. I thought not our house is multi room ,1 SKY+ box and 1 older digibox. They called again last night. I spoke with them and it turns out they are trying to scare me into buying hardware insurance, telling me how much on site support calls would be, and new hardware. they charge 65 pounds for a call out. We are out of the 12 month period, have been for some time. We have all channels, so sky get enough $ from this household. The digibox is about 5 years old, and the sky + box, 2 years. Why start the hard sell now. I installed and coonfigured both. I dont think I will take this up. I can buy an LNB or Digibox for the price of the callout. Could cancel and get a sibling to register in their name to get free new hardware, with lock in I know. BEWARE!!!! TELL FRIENDS!