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best way to get splash to reply

Discussion in 'Movie Forum' started by cuewoz1, Dec 17, 2003.

  1. cuewoz1

    cuewoz1
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    Hi
    I have ordered a dvd of apocalypse now on splash dvd on 3rd Nov and still there is no sign of it.
    I have send about 4 emails to cancel and there is no reply.
    Each time I try phoning I am about 30-40 in a cue.
    What should I do?
    the only emails I get are promotions
     
  2. philipjg

    philipjg
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    I've heard that the mention of trading standards normally gets some sort of response!
     
  3. embee

    embee
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    it certainly does :D I'd sent 3 or 4 emails over 3 weeks with no reply, next email I sent I told them that If I didn't get a satisfactory reply within 7 days i'd take further action.......guess when I got a reply? :mad: yep 7th day
     
  4. cuewoz1

    cuewoz1
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    thanks, I'll try that
     
  5. adieacc

    adieacc
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    There was a similar post about this a while back, i had a similar problem, someone here mentioned the e-mails of individuals at Splash, i think the one that got most replies was dawn@splash.co.uk, or something similar, i got a reply and a refund sorted straight away.

    adieacc
     
  6. cuewoz1

    cuewoz1
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    Today I had an email saying it was posted!, also an email asking me which dvd I wanted to cancel even though I only had this one on order!
     
  7. Miyazaki

    Miyazaki
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    Never, ever use splash.

    It'd be quicker to staple a dvd to a sloth and slap it on the arse with a fly swat in your general direction.
     
  8. KraGorn

    KraGorn
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    They are truly an awful place to deal with. :mad:
     
  9. shoestring25

    shoestring25
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    splash are truely awful never deal with them order it somwhere else for the sake of £1 you can get proper customer service if you have a problem.

    i used to order from them until i pre ordered somthing and three weeks after the release date they were aparently" still waiting for stock from thier suppliers" no response when i wanted to cancel by email i had to phone, was 11th in the que awful customer service
     
  10. embee

    embee
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    sounds like you got off lightly miller25 :D

    if anyone's not read "dixies diary" read it :laugh: :suicide:
     
  11. HMHB

    HMHB
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    I ordered something from them and used the £5 off voucher. When they messed me about with delivery, I cancelled the order and received a refund for the full amount. They can't even get refunds right !
     

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