Best social media site for complaining

Discussion in 'General Chat' started by rongood, Dec 6, 2017.

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  1. rongood

    rongood
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    I dont use any sites yet but was wondering which one should i use for making a complaint to a certain company ?
     
  2. Kev Greenhalgh

    Kev Greenhalgh
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  3. leo79

    leo79
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    What about the company itself instead of broadcasting to everyone else?
     
  4. rongood

    rongood
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    I'm being ignored by them now so need to try another way.
     
  5. rongood

    rongood
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    Just to put you in the picture i ordered and paid postage, they sent wrong item, they did send a prepaid ticket, got refunded just for the item but not the original postage, they then had the cheek to say they did send the correct item and where not paying for my postage, if they had sent the correct item why would i not keep it.....Doh
    It's not a large amount but they are not playing ball.

    I want to name and shame but i'm not used to the social media stuff.
     
  6. shodan

    shodan
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    If I feel I need to make and shame to get a response, I've used Twitter with great effect. Check that they have a Twitter account before you send then an open tweet, otherwise it'll fall on deaf ears...
     
  7. rongood

    rongood
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    Yes i believe they have a Twitter account and i have just joined, trouble is i'm a newbie and have no idea what i'm doing.
     
  8. shodan

    shodan
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    Sorry mate, I very rarely post on there so all I can remember is that your out a @ sign in and their name and if they have an account it will come up in a list. Then write a short, descriptive message that doesn't slag them off and you might get a reply...
     
  9. krish

    krish
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    Both Twitter and Facebook are good.

    Emailing the CEO can also be an effective way for them to escalate your complaint ...
     
  10. imightbewrong

    imightbewrong
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    If it's Richer Sounds, do it on here
     
  11. rongood

    rongood
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    Unfortunately not, iv'e heard good things about them. Company in question is the jewel hut.
    Iv'e tried twitter to send a tweet (if thats what it's called)but cant seem to find any reference to it now.
    There are two buttons to send to, first one was tweet to which i used second one was message. I've not a clue what i'm doing Grrrr HELP
     
    Last edited: Dec 6, 2017
  12. Axl

    Axl
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    Can't see one either if it's @thejewelhut you're aiming at.

    If you're on a browser go to their page and just hit the tweet button, top right.
     
  13. rongood

    rongood
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    Right did that but cant see where it went ?
     
  14. Axl

    Axl
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    Not showing, what's your username?
     
  15. rongood

    rongood
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    @ron14968318
     
  16. Axl

    Axl
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    You've just tweeted it, edit it and add @thejewelhut to the beginning.
     
  17. rongood

    rongood
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    Dam, cant see the edit button or how to do it, Doh
     
  18. Axl

    Axl
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    Should be a little arrow drop down, top right of tweet.

    Just checked, option only to delete and start again.
     
  19. rongood

    rongood
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    Erm, i copied and pasted with there @ name, can you see it?
     
  20. Axl

    Axl
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    Yeah, you got it :thumbsup:
     
  21. rongood

    rongood
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    Phew, thanks mate..... I cant see it :facepalm:
     
  22. imightbewrong

    imightbewrong
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    This is roughly how hard I find it to understand twitter
     
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  23. Axl

    Axl
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    Click on your little round avatar top right next to the Tweet button, then click on profile or your username. Should bring up your own feed.
     
  24. rongood

    rongood
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    Does it show on their site? I cant find it.
     
  25. Axl

    Axl
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    It won't show on their feed but they'll be notified of it and anyone who searches for @thejewelhut will currently see it as the latest activity.
    @thejewelhut - Twitter Search
     
  26. rongood

    rongood
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    OK, we'll see if they respond, do you get email notifications on reply's ?
     
  27. Piscauk

    Piscauk
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    Add a subtle passive aggressive status in your personal Facebook page, like "don't need these toxic people in my life", that'll show them.

    Failing that, write to customer services but in humourous way, something that'll stand out from the usual guff. Seriously. Think of someone working complaints all day, it'll catch their attention.
     
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  28. rongood

    rongood
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    I dont use facebook and thejewelhut have stopped replying to my emails.
     
    Last edited: Dec 6, 2017
  29. Axl

    Axl
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    Click on your avatar again, click on settings and privacy and email notifications are in there. Make sure the relevant boxes are checked next to - Activity related to you and your tweets. Uncheck any of the bollocks in the groups below or you'll be spammed on how to improve your experience.
     
  30. rongood

    rongood
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    Yup all ticked/unticked and good to go :rolleyes:
     

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