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best e-mail address for SKY+ problems

Discussion in 'Sky Digital TV Forum' started by converse120, Sep 19, 2005.

  1. converse120

    converse120
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    Hi,

    Can anyone suggest an email address to use to contact sky to complain about the problems I'm having with SKY+ ? I've tried on their website, but seem to round in circles and only managed to up with a very general mail address for skydigital.

    Cheers

    Ian
     
  2. Nick_UK

    Nick_UK
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    Best way to complain is by phone (I know it's a pain). If you get no joy, contact your local Trading Standards. Even though you pay for your Sky monthly, the boxes are still subject to the Sale of Goods Act.
     
  3. mjcairney

    mjcairney
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    And, when you complain by phone, don't call one of their many 0870 numbers, where you constantly get put on hold and, at 8p per minute, Sky are making another fortune from you.

    Instead, call them on 0800 279 2000, where you'll be answered with "Hi, welcome to the Disney Channel" and then, when the option is offered, press 1 and you'll be through (for free :thumbsup: ) to Sky Digital.

    Cheers,

    Martin.
     
  4. Nick_UK

    Nick_UK
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    Wow ! That's excellent ! I must make a note of that.
     
  5. Boy Lex

    Boy Lex
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    I like the freefone....

    Also, always press the option that says you are wanting to cancel your contract - you will bypass any queues. They will never say... so you want to cancel. They will just direct you immediately to where you want to go!
     

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