Benq repair

Treetops77

Novice Member
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Dec 6, 2021
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England
Just wondering is anyone has any experience with Benq service/repair in the UK
My W2000 has some big dust spots inside the lens, I've sent a ticket request to benq and they've said i need to send it to them with a courier of my choice and then they charge an upfront 'diagnostic fee' plus the cost of the repair. I kind of thought they would sort couriers both ways and just add it to the cost of repair.
Just wondered if anyone has used them before and can share any experience
TIA
 

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