I've been sorting out my parents' 75+ licence in my dad's name, acting as him on the phone etc. In their case, the taking of payments has been delayed due to Capita fudgeing up the new direct debit arrangements - many who applied online received the letter below (dated 28 Aug).
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I phoned up to see exactly what this bullsh*t was about, and was told they just couldn't set up DDs online, so were asking for handwritten DD applications. A month later, a virtually identical letter was received, I phoned up again and was told to ignore this letter as it was was a complete fudge up and they were supposed to send out letters confirming the new payment arrangements, and so payments wouldn't be expected until after October, and proper confirmation would arrive about a month later (around NOW).
Well this morning, managing their banking, I noticed a new DD arrangement finally in place, and went to sign in at the TVL site (TVL number / Surname / Postcode), which then redirected me to sign in at
75+ plan. Downloaded a PDF file of the new licence and viewed the below payment plan. They may receive the postal version any day now, but I'm not holding my breath.
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As you can see, the shortfall from no payments from Aug to Oct is fully made up, since nine payments of £17.50 comes to £157.50. So I wouldn't be surprised if this'll be the same for the group you mentioned.