BBC iplayer Planet Earth 2 on new Sony Tv

Discussion in 'Sony TVs Forum' started by Rajoo, Dec 8, 2017.

  1. Rajoo

    Rajoo
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    Hi,

    Planet Earth 2 in UHD HRD is going to be available on Sunday (10th) via BBC iplayer but my new Sony XE80 is not supported. Looks like all Sony android based tv's are not supported.

    Anyone know why? And is there a fix?
     
  2. stormy

    stormy
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    Sony blame the provider (BBC) saying the TV is compatible, the BBC says it is upto manufacturers to implement HLG/HEVC/DASH-DAB correctly to make them compatible. Yet again consumer gets screwed. Looks like we won't be getting Blue Planet II in UHD on iPlayer anytime soon.
     
    Last edited: Dec 8, 2017
  3. Morden

    Morden
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    This is an easy fix on Sony part.
    As i understanding it, Sony android tvs are are identified as android 7 by iplayer and it requires a specific model to enable or not hdr.

    Android code needs amended by Sony to display the model. Android is able to do this, it needs to read the hardware code and display this when iplayer check for model.

    Both Sony, Google and Bbc can amend their code to do this. To display hardware id in android is a few lines of code...

    how can we get the Hardware information of android device programmatically?

    BBC then need to amend iplayer to look for this.
     
  4. Norman

    Norman
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    This is annoying and I hope Sony/BBC get it sorted.
    I’m hoping my Sony UBP-X800 4K Player iPlayer APP might work (both it’s Netflix and Amazon apps both play 4K material).
     
  5. ryanvincent

    ryanvincent
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    Don't you mean Blue Planet 2 in UHD?
     
  6. Rajoo

    Rajoo
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    Yes you're right.

    But going forward Sony needs to fix this. At the moment if you want to watch any 4K you have to pay for it be it Netflix, Amazon , Sky,4K blue ray or movie stream service. BBC iplayer is free and problebly more to come from BBC in 2018 eg Wimbledon and football World Cup. Also what if itv , channel 4 and 5 adopt the same format as BBC for their catchup service, I think my tv will be going on eBay.
     
  7. Clem_Dye

    Clem_Dye
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    How about this: BBC iPlayer Help - How can I watch Blue Planet II in Ultra HD on my connected TV?

    Sony sent me this link as I've been in contact with them recently regarding getting some details on a new Sony TV that I'm interested in, and iplayer 4k support was one of my queries. Interesting that the BBC link doesn't list any plug-in devices like Amazon Fire, Roku, etc. Dunno if that's an oversight, and although I have an second generation Amazon Fire TV box, without a 4k TV it's pointless me checking.

    Clem
     
  8. stormy

    stormy
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    Problem with that link is its basically one model from the 2017, the XE70. What about the rest of the range. The Android TVs seem specifically excluded.
     
  9. Clem_Dye

    Clem_Dye
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    Hey, don't shoot the messenger here! The Sony TV that I'm interested in is supported, presumably because it's using Linux rather than Android (based on Linux).

    Clem
     
  10. stormy

    stormy
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    No shooting mate honestly, it's great the XE70 has support. Obviously Sony did something right here. The Android TVs didn't fare so well.
     
  11. richard plumb

    richard plumb
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    Aren’t the android TVs also YouView? Eg the channel 4, itv and c5 catch-up services all seem to force you to install YouView which I don’t want to do. Maybe the version of iplayer is older or more restricted on those TVs?

    Its really frustrating as I have a good TV (XD93) but it doesn’t have iplayer UHD and doesn’t even seem to be getting android 7.
     
  12. Clem_Dye

    Clem_Dye
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    Odd, isn't it, that sets at Sony's budget end of things seem to fare better than the more expensive kit in their range. I would have expected this to have been the other way round. What is does perhaps demonstrate is the interplay between the hardware manufacturers and the application developers and why smart tvs aren't maybe that smart an investment or idea. The whole app support thing seems very fragile, yet manufacturers big-up the fact that they support a full range of apps. That support however, to me, seems pretty fickle.

    Clem
     
  13. Morden

    Morden
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  14. stormy

    stormy
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    Have you asked the BBC about this? Surely if its this simple Sony and the BBC should work together and fix it rather than blame each other?
     
  15. Stephen Neal

    Stephen Neal
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    Looks like the only external UHD HDR solution (Sky Q is UHD only with no HDR) is the Roku+ Streaming Stick? Roku 3810EU is listed on the BBC compatible list.
     
  16. Norman

    Norman
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    I might have buckled and bought an Apple TV 4K if it’s iPlayer app worked, but not the Roku. I just wouldn’t trust a WiFi only device to stream 4K video reliably.
    Let’s hope that Sony and the BBC get it sorted by the time iPlayer starts offering 4K catch up beyond this demo period.
     
  17. Morden

    Morden
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    I have let bbc know of code fix to identify an android device correctly.

    (if its true as reported elsewhere that the reason for this is that iplayer sees all sony android tvs as " android 7")

    Ill see what they reply with as reasson for no support on sony android.
     
  18. stormy

    stormy
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    SonyUK tweeted today that support is coming soon for the XE80, 90 etc and A1 shortly.
     
    Last edited: Dec 11, 2017
  19. marlmanxxx

    marlmanxxx
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    I got to be honest i am a little bit miffed i have a good mid range tv XE9005 an Xbox One X and a 4K apple TV and I still cannot watch this in 4K! That cannot be right can it?
     
  20. stormy

    stormy
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    Hmmm Sony backtracking now?
     

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  21. Norman

    Norman
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    I suppose from their point of view there’s no rush since the 4K UHD iPlayer service hasn’t officially launched, it’s still in beta and being tested.
    Obviously that’s no concellation to us lot, but fingers crossed they get it sorted before the service launches for real (whenever that might be).
     
  22. stormy

    stormy
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    It will be a shame if we miss blue planet though.
     
  23. Geoff_W

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    I had a reply from Sony Support - see attachment. Don't hold your breath. Snap 2017-12-13 at 16.24.22.jpg
     
  24. Norman

    Norman
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    I assume “the next software update” is referring to the Android BBC iplayer app, not a firmware update?
     
  25. Stephen Neal

    Stephen Neal
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    I wouldn't assume that. There is presumably a reason that the BBC don't support a large proportion of the current Sony range, and I doubt it is just because they haven't updated their iPlayer app.

    The following tweet : craigt on Twitter

    Suggests that only devices that pass BBC tests for errors and playback quality are able to access the UHD HDR beta.

    I'm guessing that the current Sony Android TV implementation means that the iPlayer app can't pass these tests. I wouldn't assume this is because of the iPlayer app coding.

    Netflix UHD HDR stuff is playing OK - but Netflix bitrates are only 15Mbs for UHD. BBC UHD HDR is 50% higher than this at 22.7Mbs. No idea if the higher bitrate is a factor or not.
     
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  26. Norman

    Norman
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    Are you sure? My router has the ability to monitor WAN data usage on individual LAN devices, and when my XE93 is playing a Netflix 4K HDR movie, it’s WAN bitrate never drops below 22Mbps, and quite often peaks at over 40Mbps.
     
  27. Morden

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    Had a reply from BBC..
    =----------------------------------------
    Hi,

    CAS-4693317-BH1NMM

    Thanks for getting in touch recently with the iPlayer Support Team.

    This is just a quick note to say that we’ll be responding as soon as possible (although we might have to do some investigating or fixing at our end first). Meanwhile you may wish to check our help site for the latest updates about known issues:

    BBC iPlayer Help (for television)
    or
    BBC iPlayer Radio Help (for radio)

    Thanks again for your patience. We’ll reply as soon as we can.

    BBC iPlayer Support Team
    BBC iPlayer Help
     
  28. jatheclimber

    jatheclimber
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    Iplayer on my Xe90 now has Blue Planet II to download in UHD
     
  29. jatheclimber

    jatheclimber
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    So not via the app but a firmare update

    I was scanning down MyQ (Sky Q) and saw it down the bottom
     
  30. LCDseeker

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    How about the XE93? Don't understand why the higher spec sets suffer?
     

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