BBC iplayer on sky Q who is Grace


Novice Member
Hello new to the avforums and first time posting

BBC Iplayer on Sky Q who is Grace?

We have Sky Q, in the BBC Iplayer app has a log in or user profile of Grace, we do not a Grace or how the profile got onto the app in Sky Q, there seems to be no way of deleting Grace, there is no option underneath the profile to delete or remove it, I have tried to reset the apps via the engineers menu, but Grace is still with us, as you can see on the two photos there is the option under Mel R but not Grace to remove, I have asked on the Sky community forums but so far no solution other than suggestions that we have already tried, I have also gone into both my wife’s app and mine and there is no profile for Grace on either of those

any suggestions or advice on how to remove Grace please


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Distinguished Member
Someone has either created that profile without your knowledge or has rented that Sky Q box before you.
I suspect a factory reset of the Q box is your only option.

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