Hello,
I'm hoping someone out there can help me with this particular issue.
I have an Arcam AVR350 and wanted to update the DSP and software versions. I had no luck at all connecting a usb to serial cable to the unit and upgrading, so I bought a cheap serial port to pci bus card and installed that into my pc. I am using that with a female to female null modem cable.
Once I had done that, I managed to immediately update the DSP to the latest version 112_S28 without any issue.
Then I tried to run the software update using the same setup and the programmer just sits in status: "Erasing Device" without any progress on the progress bar at all. After half an hour or so of this, I give up. I'm doing this exactly as per the instructions on the software upgrade master .pdf that comes with the files.
The current software version on the unit is 3.36.
I've tried a factory reset, I've tried this using both Windows 7 64bit and 32 bit operating systems and I can't tell you how many times I've turned the pc and the Arcam unit off and on again without any success....
I've also tried un-installing and re-installing the Arcam programmer and the serial bus drivers before re-running the software update to no success.
Is there something else I need to know or do differently? Has anyone else had this problem and resolved it? If so how???
Any sensible advice would be most appreciated before I lose any more hair and turf the amplifier out the window!!!
Edit: I've scoured these forums too before posting, so apologies if this has been answered anywhere else and I've missed it.
Thanks,
Andrew
I'm hoping someone out there can help me with this particular issue.
I have an Arcam AVR350 and wanted to update the DSP and software versions. I had no luck at all connecting a usb to serial cable to the unit and upgrading, so I bought a cheap serial port to pci bus card and installed that into my pc. I am using that with a female to female null modem cable.
Once I had done that, I managed to immediately update the DSP to the latest version 112_S28 without any issue.
Then I tried to run the software update using the same setup and the programmer just sits in status: "Erasing Device" without any progress on the progress bar at all. After half an hour or so of this, I give up. I'm doing this exactly as per the instructions on the software upgrade master .pdf that comes with the files.
The current software version on the unit is 3.36.
I've tried a factory reset, I've tried this using both Windows 7 64bit and 32 bit operating systems and I can't tell you how many times I've turned the pc and the Arcam unit off and on again without any success....
I've also tried un-installing and re-installing the Arcam programmer and the serial bus drivers before re-running the software update to no success.
Is there something else I need to know or do differently? Has anyone else had this problem and resolved it? If so how???
Any sensible advice would be most appreciated before I lose any more hair and turf the amplifier out the window!!!
Edit: I've scoured these forums too before posting, so apologies if this has been answered anywhere else and I've missed it.
Thanks,
Andrew
Last edited: