Originally posted by Squirrel God
Always??
I know they refunded some R2 charges for one member but I didn't think it was an actual policy
I think it is CD-Wow's policy SG - this is what their pop-up box says when you select a DVD over £18:-
"This is a BOX SET and as such MAY NOT fit through your letter / post box. In this event the Postman / Postal Agent will leave a note for you to collect this from your local sorting office / collection point.
New shipping methods ensure:
* no other fees are due / payable (Duty or VAT)
* delivery direct through your letter box
Recently a small number of items dispatched attracted additional fees.
We apologise for this inconvenience and should you require further assistance please email...
[email protected]
This will not affect any other items you may have ordered."
Just another reason to order from CD-Wow!
The copy of LOTR I ordered from them has clearly been nicked en route, but it looks like they're to send me another one without quibble - I'm sure there aren't too many supplieers that would do that....
Simon