JonnyTester
Well-known Member
I haven't been using my pc much for av over the last few years, due to interference on the sub channel. I recently upgraded my speakers to full range floorstanders with pretty good extended bass, so I no longer need the sub. So this has opened up the possibility of using my pc for av stuff again, especially Bluray iso's. But after trying to set this up over the last few days it appears there is an issue with the av signal from the pc to the receiver to the tv.
I have a pretty decent pc, with an Nvidia GT 1650 Super graphics card. It runs 4k 60Hz with HDR10 natively. I was using it with my LG hdmi monitor with no problems. But when I switched the hdmi connection to my Onkyo TX-NR686 receiver, picture and sound started dropping out every few seconds. I updated the card drivers and receiver firmware, kept the tv and receiver turned off while connecting the cable, switched sources and back again, tried different cables (the original cable cost £30 from Amazon, so not a cheapo) but the problem has refused to budge. Now there has been an issue with ARC between the tv and pc, but as I didn't need the use of the smart apps on the tv, I just forgot about it. And when researching the dropout problem Onkyo is the brand name of receivers it happens with most regularly. Now I'm thinking the receiver which is at fault.
I bought the receiver in January 2019. It is 4 days out of warranty. It was also bought from a German retailer. What sort of reception am I likely to get from Onkyo if I ask them (nicely) to investigate this under warranty?
I have a pretty decent pc, with an Nvidia GT 1650 Super graphics card. It runs 4k 60Hz with HDR10 natively. I was using it with my LG hdmi monitor with no problems. But when I switched the hdmi connection to my Onkyo TX-NR686 receiver, picture and sound started dropping out every few seconds. I updated the card drivers and receiver firmware, kept the tv and receiver turned off while connecting the cable, switched sources and back again, tried different cables (the original cable cost £30 from Amazon, so not a cheapo) but the problem has refused to budge. Now there has been an issue with ARC between the tv and pc, but as I didn't need the use of the smart apps on the tv, I just forgot about it. And when researching the dropout problem Onkyo is the brand name of receivers it happens with most regularly. Now I'm thinking the receiver which is at fault.
I bought the receiver in January 2019. It is 4 days out of warranty. It was also bought from a German retailer. What sort of reception am I likely to get from Onkyo if I ask them (nicely) to investigate this under warranty?