Over by there
Prominent Member
This all announced 2017 but not compulsory. Typical.
Automatic compensation for broadband and landline users
Started yesterday.
Compensation for broadband users goes live
Slow repairs, missed appointments and delayed installations (taken from first link and there is a lot of blurb in the links from the Ofcom one).
Not compulsory though, some have joined and others have not.
This should have been compulsory unless there was a really good reason why not such as severe storms. Poor staff management should not count.
Automatic compensation for broadband and landline users
Started yesterday.
Compensation for broadband users goes live
Slow repairs, missed appointments and delayed installations (taken from first link and there is a lot of blurb in the links from the Ofcom one).
Not compulsory though, some have joined and others have not.
This should have been compulsory unless there was a really good reason why not such as severe storms. Poor staff management should not count.