I've got the nw-hd3 and after doing the volume thing have been very happy with it. Recently i saw sonicstage 3.0 could be downloaded and i jumped at the chance, but it would seem that this is just a north american version and it screwed up a few things on my pc. To cut a long story short i uninstalled it and put sonicstage 2.3 back on my system and repaired most of the damage caused. But now whenever i connect my player it says that my player is not authorized and it won't transfer any of the tracks that i downloaded from the connect music store. Before i did any of this though it did used to transfer so i'm guessing that my player must have been authorized at some point. When the error message appears it does give me the option to authorize the player but when i click on it, it just brings up the connect music store. i've searched the site but can't find an option anywhere to authorize the player. So i guess my question is "can anyone give me a dummy's guide to authorizing the player?". thankyou for taking the time to read this as i would really appreciate some help.