Audio Problem from Sony BDPS350

[Neil Bruce]

I have just bought a BDPS350 bluray player and I'm having problem with connecting it to my home cinema set up. I'd really appreciate any help with this.

I have a Samsung HTX250 all-in-one player which accepts input via digital optical. However when I attach the BDPS350 I get no sound at all. If I take the optical cable out of the bluray and plug into another device there is no problem with the sound through the Samsung box so I know there isn’t a problem with the cable or the connection. Sound from the bluray through the TV via the HDMI is fine as well.

I currently have the sound configuration on the bluray set up as follows

Audio Output Priority: Coaxil/Optical
Audio (HDMI): Auto
BD Audio Setting: Direct
Audio ATT: Off
Dolby Digital: Dolby Digital
DTS: DTS
48kHz/96kHz PCM: 48kHz/16bit
Audio DRC: Auto
Downmix: Normal

I have tried a number of setting such as changing the Dolby Digital and /DTS outputs to Downmix PCM but I still don’t get any sound.

Does anyone know if the Sony is not compatible with the Samsung system? Are there any known issues with the player.

Thanks for your help

 

[kingfats]

Welcome to the forum Neil.
Your settings are certainly fine you've checked the cable so that's done is there no sound with either Blu-ray or DVD?
All the best.

 

[Neil Bruce]

No sound from either DVD or Bluray unfortunately.

Thanks for your help.

Neil

 

[kingfats]

No sound from either DVD or Bluray unfortunately.

Thanks for your help.

Neil

Never read of any issues with Samsung all-in-ones,usually some units cannot accept DTS over the digital Input but DD always plays.
Hopefully someone else can help.
EDIT: Tried a factory reset,players firmware up to date?