EDIT: This is probably going to be an issue in the coming months for anyone using HEOS as in some cases all network activity will be killed off when you use the HEOS app when it prompts you to update. That means no WiFi, no Bluetooth and no Ethernet. Diagnostics will show a failure in router access and your IP will show as 0.0.0.0.
Denon/Marantz now seems to acknowledge this as a problem and has issued the following advice:
My advice is to save your settings to a usb stick and NOT update HEOS via the app.
Many thanks to psycho063 for finding the page.
My original post below:
Hi all,
For the past 3 months I've been experiencing something absolutely irritating and infuriating.
I have (now had) a Marantz 7012 receiver for about a year and have had no problems playing FLAC through HEOS via my Serviio setup on my HP Microserver.
I absolutely love Marantz for the musicality but around 3 months ago, the HEOS app on my OnePlus 5 prompts to update software and while I obliged and let it update, something changed.
Where before it wouldn't have a problem allowing me to generate a random playlist, now I might be able to generate one but after a few songs, it literally kills all network connectivity. WiFi, Bluetooth, Ethernet is all dead, diagnostics show an error. I can't connect on any of those network options at all. The unit has to be sent back to be serviced, but because they can't identify what's wrong with it, I get the same issue on it's return. Sound United doesn't think there's anything wrong, that it can't be the HEOS app, but must be a faulty network controller.
This has happened every time I've received my amp back from service, and now that it's happened for a third time under warranty, I will get a credit note for a new amp.
Thing is, HEOS has given me such a bad experience, I'm reluctant to go back to Denon/Marantz just in case I suffer the same issues 9 months down the line.
I'm not enthused about Onkyo or Pioneer so the only other option in looking at is Yamaha, but their current range is long in the tooth.
Am I being paranoid about HEOS? Has anyone experienced anything close to this?
Denon/Marantz now seems to acknowledge this as a problem and has issued the following advice:
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denon-uk.custhelp.com
No network functionality anymore
marantz-uk.custhelp.com
My advice is to save your settings to a usb stick and NOT update HEOS via the app.
Many thanks to psycho063 for finding the page.
My original post below:
Hi all,
For the past 3 months I've been experiencing something absolutely irritating and infuriating.
I have (now had) a Marantz 7012 receiver for about a year and have had no problems playing FLAC through HEOS via my Serviio setup on my HP Microserver.
I absolutely love Marantz for the musicality but around 3 months ago, the HEOS app on my OnePlus 5 prompts to update software and while I obliged and let it update, something changed.
Where before it wouldn't have a problem allowing me to generate a random playlist, now I might be able to generate one but after a few songs, it literally kills all network connectivity. WiFi, Bluetooth, Ethernet is all dead, diagnostics show an error. I can't connect on any of those network options at all. The unit has to be sent back to be serviced, but because they can't identify what's wrong with it, I get the same issue on it's return. Sound United doesn't think there's anything wrong, that it can't be the HEOS app, but must be a faulty network controller.
This has happened every time I've received my amp back from service, and now that it's happened for a third time under warranty, I will get a credit note for a new amp.
Thing is, HEOS has given me such a bad experience, I'm reluctant to go back to Denon/Marantz just in case I suffer the same issues 9 months down the line.
I'm not enthused about Onkyo or Pioneer so the only other option in looking at is Yamaha, but their current range is long in the tooth.
Am I being paranoid about HEOS? Has anyone experienced anything close to this?
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