E
EmissarY
Guest
Hi Guys and Gals,
To anyone who has a T-mobile contract that was taken prior to Jan 2004, or to anyone who has upgraded, you now have the right to cancel your contract as T-Mobile has decided to start charging for itemised billing.
This represents an increase above the retail price index and because of this in your terms and conditions it states you can terminate your contract immediately without penalty, and as such you end up keeping your phone too.
Look at the terms and conditions
Part 2 - Our Agreement
(a)(iii) B
Part 7 - When The Agreement Ends
(a) - First 3 lines.
Now T-Mobile have been advising customers that they will be charged for itemised billing on their next bill, and according to them, they have only just started sending out leaflets with your bill from 19th Jan 2004 to all those whose bill cycle falls after this. So you may have to wait till your next bill before you can exercise your right to do this.
They have also in very small print stated at the bottom of this leaflet that the increase in itemised billing represents an increase in the retail price index (RPI) - but have not mentioned that you can cancel your existing contract as a result.
Anyhoo, this can be a way for many to save money, so remmber to exercise this right, cause its very rare to be able to quote terms and conditions in any contract nowadays in your favour!
Remember to be firm with the customer services and if they give you any problem ask to speak to a manager. They CANNOT contradict what is written in the terms and conditions of your contract as it is a legally binding agreement. Always go by what the contract says...a contract is a contract is a contract.
Cheers and happy hunting,
Emissary
PS Checkout this thread as it is where I learned all this:
http://www.moneysavingexpert.com/cgi-bin/yabb/YaBB.cgi?board=Telephone;action=display;num=1074929170
To anyone who has a T-mobile contract that was taken prior to Jan 2004, or to anyone who has upgraded, you now have the right to cancel your contract as T-Mobile has decided to start charging for itemised billing.
This represents an increase above the retail price index and because of this in your terms and conditions it states you can terminate your contract immediately without penalty, and as such you end up keeping your phone too.
Look at the terms and conditions
Part 2 - Our Agreement
(a)(iii) B
Part 7 - When The Agreement Ends
(a) - First 3 lines.
Now T-Mobile have been advising customers that they will be charged for itemised billing on their next bill, and according to them, they have only just started sending out leaflets with your bill from 19th Jan 2004 to all those whose bill cycle falls after this. So you may have to wait till your next bill before you can exercise your right to do this.
They have also in very small print stated at the bottom of this leaflet that the increase in itemised billing represents an increase in the retail price index (RPI) - but have not mentioned that you can cancel your existing contract as a result.
Anyhoo, this can be a way for many to save money, so remmber to exercise this right, cause its very rare to be able to quote terms and conditions in any contract nowadays in your favour!
Remember to be firm with the customer services and if they give you any problem ask to speak to a manager. They CANNOT contradict what is written in the terms and conditions of your contract as it is a legally binding agreement. Always go by what the contract says...a contract is a contract is a contract.
Cheers and happy hunting,
Emissary
PS Checkout this thread as it is where I learned all this:
http://www.moneysavingexpert.com/cgi-bin/yabb/YaBB.cgi?board=Telephone;action=display;num=1074929170
