Gandalf999
Standard Member
Hi All
I have a Dual 20" LCD purchased from Asda in Nov 2005 ( So less than 2 years old )
Today it went kaput.
First the picture went on all inputs and shortly after the sound also went.
Then when you try to switch it on from standby it just goes straight to standby again.
It, now, will not even switch on but the red standby light is flashing.
I took a trip to Asda and spoke to customer services who said it is over a year old so out of warranty.
I asked to speak to a manager so the CS lady phoned the Electrical Dept manager.
He deemed it unnecessary to even talk to me in person and just reiterated the out of warranty argument.
I asked to speak to the store manager and he came to see me. He just said the same thing.
I said that I had paid £300 for a TV and considered less than 2 years of service was not good enough.
He basically said there was nothing they would do about it.
I said that according to the Sale of Goods Act the goods should be "Fit for purpose" He said the TV was when I bought it.
I went to a TV repair shop and he told me to bin it.
He said they had seen a lot of these and they were all junk.
What do I do ?
Where do I stand ?
Thanks in anticipation.
I have a Dual 20" LCD purchased from Asda in Nov 2005 ( So less than 2 years old )
Today it went kaput.
First the picture went on all inputs and shortly after the sound also went.
Then when you try to switch it on from standby it just goes straight to standby again.
It, now, will not even switch on but the red standby light is flashing.
I took a trip to Asda and spoke to customer services who said it is over a year old so out of warranty.
I asked to speak to a manager so the CS lady phoned the Electrical Dept manager.
He deemed it unnecessary to even talk to me in person and just reiterated the out of warranty argument.
I asked to speak to the store manager and he came to see me. He just said the same thing.
I said that I had paid £300 for a TV and considered less than 2 years of service was not good enough.
He basically said there was nothing they would do about it.
I said that according to the Sale of Goods Act the goods should be "Fit for purpose" He said the TV was when I bought it.
I went to a TV repair shop and he told me to bin it.
He said they had seen a lot of these and they were all junk.
What do I do ?
Where do I stand ?
Thanks in anticipation.