Asda Dual 20" Failed after less than 2 years. Please help.

Discussion in 'LCD & LED LCD TVs Forum' started by Gandalf999, Aug 30, 2007.

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  1. Gandalf999

    Gandalf999
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    Hi All

    I have a Dual 20" LCD purchased from Asda in Nov 2005 ( So less than 2 years old )
    Today it went kaput.
    First the picture went on all inputs and shortly after the sound also went.
    Then when you try to switch it on from standby it just goes straight to standby again.
    It, now, will not even switch on but the red standby light is flashing.

    I took a trip to Asda and spoke to customer services who said it is over a year old so out of warranty.
    I asked to speak to a manager so the CS lady phoned the Electrical Dept manager.
    He deemed it unnecessary to even talk to me in person and just reiterated the out of warranty argument.
    I asked to speak to the store manager and he came to see me. He just said the same thing.
    I said that I had paid £300 for a TV and considered less than 2 years of service was not good enough.
    He basically said there was nothing they would do about it.
    I said that according to the Sale of Goods Act the goods should be "Fit for purpose" He said the TV was when I bought it.


    I went to a TV repair shop and he told me to bin it.
    He said they had seen a lot of these and they were all junk.

    What do I do ?
    Where do I stand ?

    Thanks in anticipation.
     
  2. Tinderbox (UK)

    Tinderbox (UK)
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    ring your local trading standards, you can claim for up to 6 years.

    regards

    John.
     
  3. ijd

    ijd
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    sorry but you bought cheap from a supermarket, what do you really expect, quality is not expensive it is priceless, buy cheap and buy twice, put it down to an expensive mistake, why do you think they did not try to sell you an extended warranty, perhaps they knew something you didn't, it is out of warrenty. 2 years for £200 on an expensive piece of equipment is a reasonable amount of time for it to last, i doubt you will have any recourse.
    Sorry to hear of your misfortune though.
     
  4. gazzerdaman

    gazzerdaman
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    No offence but 6 years old and already has a 20" tv, skybox & PS2 in their room ??!!
     
  5. jsandel1

    jsandel1
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    I'm sure that It should be covered byt he SOG act for at least 2 years being a tv and the price you paid.

    Definately look into this!
     
  6. wavefront

    wavefront
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    They are right i'm afraid. If you can find the company who made it you might possibly get some joy out of them but it is unlikely. They built it to be cheap not to last, you can't have both.
     
  7. sinizterguy

    sinizterguy
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    You bought a cheap screen from a supermarket with a 1 year warranty (as required by UK law).

    How can you complain if it failed outside the warranty period (and not 1 day after the 12 months or something silly like that) ?
     
  8. deadlyledley

    deadlyledley
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    Yeah that struck me as... odd. Do you even spend any time with the kid?
     
  9. Curly99

    Curly99
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    whoa...Gandalf999 asked for some advice on his tv not his parenting skills.

    Curly
     
  10. Gandalf999

    Gandalf999
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    Cheers for that Curly99.
    Also thanks Tinderbox (UK), jsandel1 and wavefront for at least trying to answer my question.
    No wonder firms get away with producing sh*te goods if some of the above remarks are typical.
    I am fed up with shoddy goods and companies being allowed to get away with it.
    I will not be dragged into a flame war as to what my son has or has not got.

    If you cannot help me then DO NOT post. Carry on accepting crap goods yourselves.
     
  11. wavefront

    wavefront
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    There isn't always a direct correlation between cost and quality but generally cheap things are cheap for a reason - for example the components they used are cheaper, cheap capacitors are much less likely to last than more expensive and better quality ones.

    My last TV cost £800 and lasted for about 10 years. Maybe I just got lucky but I like to think that the price went towards the quality which helped it last so long.
     
  12. TylerDurden

    TylerDurden
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    Under the SoGA, items must last for "upto 6 years", have a read of this
     
  13. deadlyledley

    deadlyledley
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    This from a person with 3 posts...
     
  14. nwgarratt

    nwgarratt
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    I disagree. Doesn't matter if the TV was cheap. It is expected a reasonable amount of time and last a lot longer than two years and that is law. Two years for £200 is not a reasonable amount of time.
     
  15. Gandalf999

    Gandalf999
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    Cheers for that.
    What a really helpful site, it will also help me with a PPI claim.
     
  16. gazzerdaman

    gazzerdaman
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    I never did question you parenting skills, I was mearly asking whether I had understood that properly. Just interesting how times change etc being relatively young myself

    BTW good luck with getting the tv replaced, I had a similar issue with Comet and £300 28" windscreen JVC TV that was dodgy from day one. I gave up in the end cos it was going to be far too much hassle - I just know never to use Comet again ! The main issue is how to define what is a reasonable period of time in relation to the value/brand reputation.

    Its certainly something that needs to be addressed, too many people believe that after the warranty runs out they have to rights what so ever.
     
  17. nwgarratt

    nwgarratt
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    Its a misconception to think just because it is something cheap that it is expected to have a shorter life. Cost is irrevalent. If someone bought a £200 TV and someone bought a £500 one. Why should the cheaper one be expected to die first? They are both expected to last a certain reasonable amount of time. The more expensive is likely to be better at doing its job but the cheaper one still should be working after a satisfactorily amount of time.

    The SOGA defines six years clearly. This would also apply to other things such as white goods (washing machines, fridges cookers etc) that are expected to last and not stop working after a couple of years.

    I have a £250 LCD TV and still expect it to last five years or more.
     
  18. gazzerdaman

    gazzerdaman
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    The sale of goods act does not actually define 6 years as the time period for the item to last. 6 years is the length of time you have any comeback to claim damages from the retailer.

    The sale goods act state that goods should "last a reasonable period of time", this is dependant on the item in question. It is quite fair to assume that a more expensive item will last longer over a cheaper alternative. The problem is defining what a reasonable period of time is these days, as stuff is just not the quality it was 15 -20 years ago.
     
  19. thegaffer1

    thegaffer1
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    Take it back to them and tell them that the SOGA states that your purchase has to last for a reasonable time and less than 2 years is not reasonable. Tell them you want it replaced or fixed and if they decline as its out of warranty then tell them you will be taking them to the small claims court. Normally at this stage they will refund or replace the LCD as it will be more hassle than its worth to them.

    Good luck and let was know how you get on.
     
  20. onkeh

    onkeh
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    Because chances are (not all the time, granted) it will be made to a lower standard and use lower quality components, it seems pretty obvious that it won't last as long.

    Regarding "expected life cycle", nowhere is it written in stone "LCDs are supposed to last X years" so why you feel entitled for it to work for 5 years+ is beyond me.
     
  21. onkeh

    onkeh
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    Also:

    http://www.dti.gov.uk/consumers/fact-sheets/page38311.html
     
  22. sinizterguy

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    They would have the manufacturers average life (or half life) for screens. I guess you could say that it was unsatisfactory if it fell significantly short of that.

    But as you say there is nowhere that says LCDs should last for so long - the only measurement in place is the 12months warranty.

    I dont see them replacing a set just because it failed short of 2 years (months longer than the 1yr warranty) or agreeing to the principle and replacing it either. They may replace it if someone caused them enough hassle - the replacement would be to shut them up, not because they accept the argument that it should last 6 years or whatever.
     
  23. Ted

    Ted
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    I can't see much joy with this one, once you are outside the warranty period it is generally accepted that the consumer will bear the cost of repair. You would have to be able to prove that the item failed through an intrinsic design fault in order to progress this and I cannot imagine that would be easy.

    With regards to accepting crap goods, I would say it is more a case of purchasing crap goods. If you buy a cheap TV from a cheap supermarket then I wouldn't expect much in terms of quality or longevity. As long as there is a market for these type of goods driven by consumers purchasing them then they will continue to exist.
     
  24. Italights

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    I think most people in their right minds would not purchase a TV for £200 if they knew it wouldn't last longer than two years. therefore to sell a TV that lasts for such a short period is to sell an item 'not fit for its purpose'. you would win at small claims. I had this with a washing machine a Candy and the company backed down in the end and fixed it. I also had a similar problem with a Thomson Plasma tv and Comet. after six months of hassle I went to Barclaycard who i paid with and the money was refunded within a week! If you bought on credit card you have a major lever.
     
  25. Steve1951

    Steve1951
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    I agree with Ted on this one.
    Although I have a £19.99 digi box from Asda its great but if it packed up after 18 months,I would throw it away and get another one and wouldnt feel too impressed but not that upset either.

    However I wouldnt buy a £200 + Unbranded TV from a supermarket.I appreciate all thats been said about the sale of goods act but you have got to live in the real world.
    E.g I paid £500 for my 29" Sony CRT about 8-10 years ago now and its as good as the day I bought it (no repairs either).

    I respect NWGarretts view but cannot say I agree with it.I am the buyer at work and believe me in MOST cases buy cheap unbranded its gonna fail!!


    Regards

    Steve


    I still wish you luck though.
     
  26. sinizterguy

    sinizterguy
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    I would like to say the same ... Hope you are successful in getting it repaired or replaced.

    Just means that if in future any of my stuff fails, I might be able to do the same.
     
  27. Gandalf999

    Gandalf999
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    I spoke to the Trading Standards Office today and they said that I had a case.
    They advised me to send a Registered letter to Asda quoting the Sale of Goods Act and asking for replacement or repair. ( I used a template letter from Consumer Direct )
    If Asda do nothing in the next 14 days the Trading Standards people told me to contact them again and we will go from there.
     
  28. Tinderbox (UK)

    Tinderbox (UK)
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    Hi.

    good to hear.

    make sure to send your letter recorded deliver and tell them that you might take them to the small claims court, it only costs £50 and if trading standards think you have a case.

    make sure you add the term "TIME IS OF THE ESSENCE" to the letter and keep a copy.

    regards

    John.
     
  29. ijd

    ijd
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    unfortunately this is where it gets sticky, both you and i agree two years is not very long, i personally, like any sane minded person, would hope for more than two years, however where does the reasonable amount of time come to play, the factors are how long past the warranty, in this case 100% longer,and the cost of the product compared to the rest of the market,
    The only way to chase this is through small claims, after all the OFT and trading standereds will only advise and not champion your case for you . Before they investigate they have to have a certain amount of complaints about a product or company unless it is life threatening, so where do you stand, the point i tried to make was it is worth spending extra on a branded product,
    Duel like many of the other low end names we have never heard of are generic sets, made to a cheap price and sold under license of the chosen name, duel do not make these products they only market them, so who is you comeback on, the retailer, well someone like asda will support you all the time it is within warrenty, otherwise this post would contain a lot of remarks about how asda should look after you, their PR know this, but they also know...well it is 2 years old so it is past asda s responsibility , realisticly. duel, well they only market and import them again after 2 years it is hardly their concern, which leaves the manufacturer, they dont care their name is not pulled through the mud, and joe public will just think what do you expect as most of the comments here imply.

    I agree that whether it cost £10, £100 or even a £1000 a failure after 2 years is not on, but you get what you pay for, and that includes after sales package, i bet if it was sony or toshiba the repairman would of taken the job and had a look, but he knows how it is built and what it is made of and quite rightly not worth repairing,If he had spent £25 pounds having a look to tell you what he already knows would it be any easier to accept, of course not, and would you of paid, that is why most tv repairers charge before looking.


    all i was trying to say was it is worth spending the extra as even after the first byear you can extend the warrenty and even if you dont do that you can get someone to repair it, Even if it costs, and i bet that would be cheaper than buying another set at £200
     
  30. ijd

    ijd
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    That is fairly standered, as you do have a case, i really dont want to dampen your fireworks,, but the TA always say this, give you the letter template , and when noting happens tell you there is nothing more they can do.
    However if that letter is targeted right, and you start tying up asda`s top brass time they may buckle, I hope for your case they do, Please keep us all updated and good luck.

    As for some of the personal comments regarding your parenting skills etc, I am sure you don`t need to be told these views are not shared by all members here, and it does not matter how many posts` you have made, there is no excuse for the discourtesy you were shown, Please don`t let these put you off, you are welcome on this forum and valued as a member.
    Kind Regards.
    Ian
     

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