Although my experience was similar to the last two posters we do get a fair sample of people here singing Virgin praise, so its not a national issue. Maybe Virgin describing these issues as regional is not entirely inaccurate... maybe.
Obviously I can't say what their service is like for the rest of the country (I've heard some horror stories), but where I am, and other than their nation wide outage the other week I
never get a problem with their broadband and for what its worth I get the 2Mb I should be getting, day in, day out. My mate says he gets his 20Mb as advertised and another person I know with 4Mb BB gets those speeds advertised. I'm so pleased* with it I could NEVER at this point even consider an ADSL line.
My parents have had VM TV for a week and a bit, and yeah some things are frustrating with it after being with sky (mostly hardware issues, V+ box constantly spinning and the remotes are far more clunky and not so well constructed compared to the Sky ones in my opinion), but as far as the service being provided down the cable is concerned we're getting a pretty good one and £20 per month cheaper than Sky. On-demand is great and its really rather responsive. I can only recall it being unresponsive on one occasion but other than that its going good so far.....I just wish they would up the picture quality on some channels thats the only other niggle I have about it. On a CRT TV it is not so noticeable but on an LCD it
can look bloody terrible, but I guess it's one of those things you will get used to.
I really think the service provided is hit and miss with VM and depends on where you live. The only major issue with them where my situation is concerned, and this seems to be the same wherever you are is that their CS line is completely crap, but then most service providers have crappy CS lines these days. The attitude on some of their engineers leads a lot to be desired to.
*I don't like them throttling the bandwidth if your within the top 5% of downloaders, but despite being a heavy home computer user I'm rarely affected by it