***FAQ***
Q: How do I get a copy of my replacement discs for SHIVERS?
A: If you have purchased your copy of SHIVERS from the Arrow Webstore, your replacement discs have been dispatched automatically with the information we have in your Arrow account. If you have not received your disc by April 18th, 2016, please contact
[email protected].
If you have bought your copy of SHIVERS, whether the regular Arrow Video dual-format edition or the SteelBook edition from another outlet, please fill out the form here:
http://bit.ly/1RR2g4W Once you have provided your mailing address and your proof of purchase, we will send you a confirmation email that your replacement discs have been dispatched.
Q: What if I no longer have my proof of purchase?
A: Please write the date and your full name on the face of your SHIVERS discs, and upload a photo in the proof of purchase section in the form available here:
http://bit.ly/1RR2g4W. This will count as your proof of purchase, and we will send a confirmation email once your discs have been dispatched.
Q: How long will it take my replacement disc to arrive?
A: If you are in the UK, please allow for 3-5 days for shipping, and 7-10 days for all other countries.
Q: Will I receive both the Blu-ray and DVD of the uncut SHIVERS?
A: Yes, as both the regular Arrow Video release and the SteelBook editions were dual format, you will be receiving Blu-ray and DVD replacement discs in the same package.
Q: How do I tell if I have a replacement disc?
A: On the outer edge of the disc, it will read “2nd PRESSING” which indicates it is the full and uncut version of SHIVERS.