GRRRRR 
Well, as with any replacement console, I cannot play my arcade games offline. So I rang up MS about a week ago and was told somebody would call me back...........nothing
So I rang them up 2 days ago, and this person was actually helpful. They explained the problem to me, and after taking details they said just create a silver account and then they would refund the points to that account
So I ring them up today, also another fairly helpful person, but when she started to talking to me about how they would refund them, the phone suddenly cut out (a problem MS's end, as my phone was fine) After about 5 mins of the helpline not working, I then got in the que again, for another 15 mins
This person........useless. Gave them info to prove it was me etc e.g phone number, address etc. and they said that my name matched, but all the info I gave was wrong, in which I got bloomin annoyed at saying "well how can it be wrong I was speaking to somebody 5 minuites ago" I think she typed in the reference number wrong Then after being on hold for 5 minuites, she came back, and without taking any info of my new account, just said "a supervisor will ring back"
Im gonna ring up tomorrow and demand some useful service
Well, as with any replacement console, I cannot play my arcade games offline. So I rang up MS about a week ago and was told somebody would call me back...........nothing
So I rang them up 2 days ago, and this person was actually helpful. They explained the problem to me, and after taking details they said just create a silver account and then they would refund the points to that account
So I ring them up today, also another fairly helpful person, but when she started to talking to me about how they would refund them, the phone suddenly cut out (a problem MS's end, as my phone was fine) After about 5 mins of the helpline not working, I then got in the que again, for another 15 mins
This person........useless. Gave them info to prove it was me etc e.g phone number, address etc. and they said that my name matched, but all the info I gave was wrong, in which I got bloomin annoyed at saying "well how can it be wrong I was speaking to somebody 5 minuites ago" I think she typed in the reference number wrong
Then after being on hold for 5 minuites, she came back, and without taking any info of my new account, just said "a supervisor will ring back" Im gonna ring up tomorrow and demand some useful service
