Snatch
Prominent Member
I have 3 lines with T-Mobile. Mine, the wifes, and my dad..
Monthly, we aren't taking about big money (maybe £50)..
Over the last 8 months or so, another party has been paying money into my
account (they must have my account number on their records). When the billing cycle comes round on a
monthly basis, the correct amount is shown in my statements, but the
incorrect amount is taken from my bank account. For example, my last bill
was for £50. The amount actually taken from my bank account has been £10 as
£40 was deposited from a third party (who i don't know).
Problem i face is that T-Mobile discover these issues a couple of months
down the line then re-adjust my account. This then means i am hit with a 3
month bill, called daily by your collections dept and my credit rating
impacted.
This is not acceptable.
I have called many times (at least 15+) trying to get this rectified and
each time i am promised a call back by a manager. I have not received any
such call.
On the last occurrence, i was advised that this account was to be monitored
and any payments (outside of my direct debit) would be transferred to their
correct location immediately. This happened once, but the problem seems to
have started all over again.
I am continually being fobbed of with promises that this will be rectified yet nothing happens.
Complaints dept are looking into this at present although I'm not holding my breath. Do you think t-mobile are in breach of contract as they are supposed to billing and receiving monies on a monthly basis?
Monthly, we aren't taking about big money (maybe £50)..
Over the last 8 months or so, another party has been paying money into my
account (they must have my account number on their records). When the billing cycle comes round on a
monthly basis, the correct amount is shown in my statements, but the
incorrect amount is taken from my bank account. For example, my last bill
was for £50. The amount actually taken from my bank account has been £10 as
£40 was deposited from a third party (who i don't know).
Problem i face is that T-Mobile discover these issues a couple of months
down the line then re-adjust my account. This then means i am hit with a 3
month bill, called daily by your collections dept and my credit rating
impacted.
This is not acceptable.
I have called many times (at least 15+) trying to get this rectified and
each time i am promised a call back by a manager. I have not received any
such call.
On the last occurrence, i was advised that this account was to be monitored
and any payments (outside of my direct debit) would be transferred to their
correct location immediately. This happened once, but the problem seems to
have started all over again.
I am continually being fobbed of with promises that this will be rectified yet nothing happens.
Complaints dept are looking into this at present although I'm not holding my breath. Do you think t-mobile are in breach of contract as they are supposed to billing and receiving monies on a monthly basis?