As you may recall, I was having weird problems with my FMJ DV27A player a while back. As this is the "Arcam Owners' Forum" I thought people might be interested to hear about my experiences with Arcam tech support. The problems were, it must be admitted, pretty odd. If I connected the player directly to the RGB scart socket on my TV then the TV refused to recognise the signal as RGB, and just remained in Composite mode. If I connected the player to my V1 sky+ box, and then the sky+ box to the TV's RGB input, then it was correctly recognised as being RGB - but with some corruption to the picture, almost as if it was losing horizontal synch for certain scanlines. There were initially, of course, several possible explanations for this - dodgy TV, dodgy cables, dodgy sky+ box - but I did some testing with both the sky+ RGB output and my old DV27 player, and both of these worked perfectly in all possible combinations, so it was clearly the player itself that was the problem. So, I emailed Arcam tech support. And waited. Seven days later, I got a fairly short reply, suggesting I check that I was plugging the player into a scart socket that really was RGB-capable (which I had already explained I was) and also check that I didn't have the scart socket outputing component rather than RGB (because I apparently might not have noticed that the whole picture had gone bright green). So I muttered to myself a bit, then rang them up a few days later. They were busy - secretary lady said someone would call me back. Waited some more. Eight days after I had called, someone finally rang me back. "Sorry, we've just found an email from our secretary saying we should call you." We went through the "are you sure you're plugging it into an RGB-capable scart socket?" bit again. I described the problem in a bit more detail. In the end the guy suggested I take it to my local Arcam FMJ dealer and have them send it in to get looked at. (I say "local" - Enfield isn't exactly next door to Walthamstow, still, the journey's bearable.) So, package it up, take it over. More waiting. More than two weeks later, I was rung up again: they'd been testing it, and they couldn't find anything wrong with it. By this time, I must confess, I was beginning to get a little frustrated. Sky+ worked perfectly, my DV27 worked perfectly, the DV27A didn't, despite using the same TV, same scart input, and same cables, and they were telling me that this meant there was a problem with my television? However, I managed to sound reasonably calm (I hope!), and the guy was very polite, said they'd put it up on the test bench and check that all the signals were within spec. After another ten days or so later it arrived back at the dealer. As a final twist, when I sent the player away there was a power cable and a remote control in the box, but, when it came back, there wasn't. I've been onto Arcam customer support today, and the guy took my address and said there would be no problem with sending me new ones, so hopefully that will be sorted out soon. (Meanwhile, fortunately, I still have my old DV27 remote!) Anyway, the good news is: they have actually fixed it! According to the attached letter, while the scart socket output was "within spec" they had nonetheless installed a mod which boosts the scart switching signal from ~1.2V to ~2V. I'm happy to say that this seems to have fixed both of the problems that I was having - TV switches to RGB correctly, and there's no sign of the picture corruption I was getting before. Presumably the switching voltage it was generating must have been too low for the TV to respond to directly, and only barely high enough for the sky+ to pick up (and relay at a slightly boosted level),so that, from the sky+ box's perspective, the switching signal was actually coming and going intermittently within the course of one video frame. So, the whole process was not as smooth as I would have hoped, but I'm nonetheless impressed that they were able to diagnose and fix a problem that they were not able to reproduce on their own equipment. Eight and a half marks out of a possible ten, I think.