Having researched my new dvd player I had decided upon the Arcam DV88+ which was advertised on the creative-audio web site for £499. Decided to go ahead and buy and they told me Arcam will not allow them to sell mail order !!!!! As creative-audio are a couple of hundred miles away from me this is one unhappy punter who will not be buying Arcam - ever. They might have a good reputation for customer service but their sales policy stinks.