Andy Leitch
Established Member
Just called Apple due to the dead pixel in the middle of my iPad's screen and they said that one dead pixel is acceptable.
I did a search on this prior to my call and this contradicts what I found, so I queried this with 'Dave', so he spoke to a senior colleague and said that any replacement may have one or more dead pixels and would *not* be replaced. Again this contradicts what I found, as some people have swapped their iPad's upto 3 times.
I'm not going to accept another faulty product, so under the Distance Selling Regulations, I'm sending it back for a full refund.
I thought Apple were supposed to have outstanding customer service.....in my case....apparently not.
I did a search on this prior to my call and this contradicts what I found, so I queried this with 'Dave', so he spoke to a senior colleague and said that any replacement may have one or more dead pixels and would *not* be replaced. Again this contradicts what I found, as some people have swapped their iPad's upto 3 times.
I'm not going to accept another faulty product, so under the Distance Selling Regulations, I'm sending it back for a full refund.
I thought Apple were supposed to have outstanding customer service.....in my case....apparently not.