Suave
Distinguished Member
- Joined
- Jul 30, 2004
- Messages
- 5,150
- Reaction score
- 824
- Points
- 1,188
- Age
- 60
Hi All,
I have a 2009 2.8 17" UMBP which has been in for repair twice already and will now be going in for a third - the same old multiple problems keep happening which are too many to list here! Despite providing Apple with detailed information, it came back worse after the first repair & on the second which took Apple 5 weeks (as they assured me they were conducting exhaustive tests) it was the same as soon as I got it home.
I am going away for a while & thought I would take this opportunity to send the unit off for another repair as recommended by Applecare & hopefully, they might fix the various problems - normally I cannot do without my computer as I work from home so just had to live with the way things are.
The advice I need is:
A) Should I send it back to an Apple store for repair (who apparently did the last two repairs but made things worse) or should I send it to an Apple Authorised Repair Provider in the hope they might actually be better than Apple themselves?
B) Apple have said keep all my data & stuff on the computer & that has me a little worried as all my private & personal stuff will there for anyone to access & copy etc. What would you do - make a back up & delete everything or take the risk & submit it with all data & information still on it?
C) I am on Snow Leopard - should I back up via Time Machine or Super Duper? If I use Time Machine & then wipe the computer completely, will I be able to have everything as it was when I get it back from repairs - will everything be exactly the same? How should I best back up so I do not lose data, settings, passwords etc?
Many Thanks,
Suave!
I have a 2009 2.8 17" UMBP which has been in for repair twice already and will now be going in for a third - the same old multiple problems keep happening which are too many to list here! Despite providing Apple with detailed information, it came back worse after the first repair & on the second which took Apple 5 weeks (as they assured me they were conducting exhaustive tests) it was the same as soon as I got it home.
I am going away for a while & thought I would take this opportunity to send the unit off for another repair as recommended by Applecare & hopefully, they might fix the various problems - normally I cannot do without my computer as I work from home so just had to live with the way things are.
The advice I need is:
A) Should I send it back to an Apple store for repair (who apparently did the last two repairs but made things worse) or should I send it to an Apple Authorised Repair Provider in the hope they might actually be better than Apple themselves?
B) Apple have said keep all my data & stuff on the computer & that has me a little worried as all my private & personal stuff will there for anyone to access & copy etc. What would you do - make a back up & delete everything or take the risk & submit it with all data & information still on it?
C) I am on Snow Leopard - should I back up via Time Machine or Super Duper? If I use Time Machine & then wipe the computer completely, will I be able to have everything as it was when I get it back from repairs - will everything be exactly the same? How should I best back up so I do not lose data, settings, passwords etc?
Many Thanks,
Suave!