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Anyone waiting for the Canadian re-issued BTTF Trilogy?

Discussion in 'Movie Forum' started by michaelm, May 15, 2003.

  1. michaelm

    michaelm
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    I received this email reply from DVD Soon regarding the reissue of the Canadian BTTF Trilogy:

    "Dear Sir;

    The only reissued version of back to the future will be released on the Canadian market possibly in the following 6 months. However it is not guaranteed by Universal Canada that these copies will contain the corrected version. Unlike the USA these copies will not be marked with a "V2" on the UPC. I apologize for the inconvenience."

    DVD Soon refuse to give me a refund for this set and have given me a credit for the value of the goods. This means I am obliged to buy from them until the credit is exhausted. I'm not happy about either the reply or DVD Soon's stance on the issue.
     
  2. Squirrel God

    Squirrel God
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  3. castle

    castle
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    SG

    Thanks man!

    :clap:

    I've just emailed Melissa attaching my DVDSoon email receipt.

    I had given up hope of being able to replace these disks.

    btw Did you see that the Punisher image was just something they threw together for the media and wasn't created by the people who are making the film. Not sure about John Travolta though...
     
  4. Squirrel God

    Squirrel God
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    what the fudge are you going on about?? :confused: :D
     
  5. castle

    castle
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    Sorry SG,

    :blush:

    I kinda think I was confusing you with your Moderating Colleague Garrett, who would have understood as he's into Comics.

    :blush:
     
  6. castle

    castle
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    I emailed Melissa and got the following reply within 12 hours:



    >From: "McGee, Melissa" <Melissa.McGee@unistudios.com>
    >To:
    >Subject: RE: Back to The Future DVD replacement request - International customer
    >Date: Thu, 15 May 2003 13:52:16 -0700
    >
    >Hi Mark,
    >
    >Thank you for supplying your mailing information.
    >
    >We will most certainly replace your discs and as an international customer, we do not require your old discs. We will send you replacements within the next couple of weeks. Please note that this is for the widescreen Canadian version only.
    >
    >Best Regards,
    >
    >Melissa McGee
    >Customer Service Co-ordinator
    >Universal/Alliance Atlantis Home Video
    >416-495-3485
    >melissa.mcgee@unistudios.com
    >
    >
    >
    >-----Original Message-----
    >From:
    >Sent: Thursday, May 15, 2003 4:25 AM
    >To: melissa.mcgee@unistudios.com
    >Subject: Back to The Future DVD replacement request - International
    >customer
    >
    >
    >Dear Ms McGee
    >
    >I understand you are the lady to speak to regarding replacement disks for
    >the Canadian R1 DVD's of BTTF (Parts 2 and 3 with the incorrect framing).
    >
    >I purchased the box set from an internet retailer (DVDSOON.com) and enclose
    >a copy of my invoice as proof of purchase. I am obviously willing to return
    >my original disks to you if you can provide me with a return address.
    >
    >Many thanks for looking after your international cutomers in this manner.
    >
    >
    >Kind Regards
    >
    >Mark

    Now that's what I call service.

    :clap:
     
  7. h0l1yw0od

    h0l1yw0od
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    I got my replacements last week. Any one want a cheap copy of BTTF II & III:laugh: Also it doesn't need to be the Canadian Region 1. Mine isn't.

    Keeping the contact name for any future Universal rot problems. Does anyone know a contact at Warner Bros?
     

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