RESCUE MY CAR.COM
we broke down in dover after travelling home from spain. we called rescue my car who said the breakdown people would be with us within 45 mins. it took 1 and half hours for someone to turn up. as soon as he found out we lived in norwich, he said he would not be takin us home but could fix it for us. cant fault him at all, he tried for 3 hours and thought he had fixed it. we started driving and an hour later it broke down again with the same fault. we called up again and the woman on the phone tried to charge us another £40 excess. you have to pay excess by the way. we refused to pay again, to which after she had sighed down the phone a lot of times, she said,it was late and she didnt think anyone could help us at this time of night. it was half 8.she said she would call us back within 10 mins. we waited 20 and called again, no answer. called again, no answer. withheld our number and she answered straight away, sighing all the time. she said someone will be with us within the hour. they arrived at 9.20pm and had been told we were to be dropped off locally. we were on A12 about 2 hours from home, 1 hour from dover. he refused to take us home as he finished at 10 but loaded our car up on his truck anyway whilst we were tryin to get the woman on the phone again.she was not answering again.
she then offered to put us up in a hotel but stated that they were all probably fully booked so she was not sure if she could.
the man in the truck said he would take us to his depot, which was apparently on the way, because i asked, and swap drivers with the night driver who could take us home.
we were only 2 hours from home so chose this option instead of maybe a hotel, as she thought they would be booked up anyway.
he then drove us 30 miles back towards london to his depot. 30 miles in the wrong direction, where the nite driver informed us that he had to man the phones till 10.30. we waited till 10.45 and headed on our way. 30 miles back to the A12, yay, we getting there. whilst driving at full speed with our car on the back...the driver was actually texting with one phone and speaking to someone on another phone. both phones in his hand at the same time. went over the white lines, which make the funny noise. scared the .... out of me.
we then pull over so we can all have a fag and when we get back in the truck, me and my boyfriend shut our eyes for a bit as its now really late. when my b/f opens his eyes, he whispers to me...where are we ? where did the bridges come from? i said i dont know, was not paying attention as had my eyes closed. we inform the driver that he has gone 40 miles, yes 40 miles in the wrong direction.
he then tells us, its our fault as we should tell him which way to go, its not his responsibility to know which way to go. he then says that he may go over his legal driving hours and may have to drop us off on the side of the road where we will have to wait for someone else. then he stops talking to us altogether.he does not have sat nav as does not trust them. when i first got in the truck, i asked him if he had been to norwich before and he said yes and that he knew the way.
we keep quiet hopin to get as close to norwich as possible. thankfully he calmed down and as soon as we hit norwich, we asked him to get the car off the back as we will get the rest of the way ourselves. we called the breakdown people at 1.30 saturday afternoon and got home at 2.30am sunday.13 hours....13!!!!
the woman(rachel) on the phone is terrible, sighing down the phone, unhelpful, not answer the phone. the people who they send to help you are unbelievable. do not use this company unless u only drive round ur home town. for proper breakdown they are useless. they are also refusing to give back our excess which i think we are entitled to.