After many weeks of exchanging emails JL won't admit to my LGOLED55B7V being faulty. They claim the screen burn/yellow screen issue ( confirmed by LG Tech ) is due to the fact that I watch the wrong programs for too long (!) I had a phone call from them weeks ago saying they had arranged with LG for a repair @ £250 which they would reimburse to me. The gentleman said he could not put this in writing, nor would he give me an email address as he didn't have one. When i rang LG they said this was not the case as no chargeable repairs were being done until April at the earliest. As it turns out this has been put back to a tentative May/June, I say tentative because LG said it was possible it might not happen even then. In the meanwhile the Partner & Director Relations Case Manager has taken it over, Basically he has offered an extra payment of £50 because of the inconvenience. When I point out that the 5 year guarantee back in July 2018 made no mention of pixel/screen issues and offered a repair or replacement all I get is " we have no liability under warranty because its not a fault - its how the TV has been used. So I just have to wait on LG starting to repair again. Any ideas ? my inclination is to buy a new TV from RS and claim against JL in th small claim court for half the cost + an extra amount for all the time an aggravation.
Certainly not alone with this issue check the last few pages
here
Choice is yours naturally if you wish to go through small court claim but I would suggest try an solicitors email first that might force JL hand at least, but hopefully LG resume the OLED panel swap service at least you got a date of May/June, others on the other thread I linked above said maybe soon or not at all.
I think JL have been fair giving compensation here, but its LGs fault also the OLED panel swap service has stopped with the other thread LG recommended they find a 3rd party TV repairer local to them and get them to repair it so this appears the quicker and easier route. You could just give the £250 and £50 and get them to swap the OLED panel.
Stronger chance also the newer OLED panels may need a boards due to connections also so it may come to around that price or if its higher perhaps ask JL for more £, or cover the rest if possible by yourself if its not too much naturally.
Rs are having the same issue as yourself btw so going with Rs changes little, they are all claiming customer 'misuse' when everyone knows this is 100% false, you can't mis-use a TV by watching BBC news or anything else after all.
The newer LG OLED TVs from 2018+ or more accurately the ones with improved software techniques and panels should have solved this burn in issue, but since some 2018/2019 TVs used the older panels issues can still pop up, so any OLEDs really from 2020/1 really should have this covered oddly and hopefully no burn in.
If buying a new TV, I would advise at this point Currys (they pretty much ignore burn in issues) with LG since they partner with them and just replace the oled panel or write off the TV if no panel exist (the better way imo!) or JL but take out the 5 year Burn in cover so you are good for 5 years regardless.
As it stands imo the 3rd party local tv repairer and some quotes are worth doing at least, while not ideal and certainly not your responsibility its the quicker, cheaper and easier route imo.