So you're happy with Giffgaff then? I've just bought an iPhone 4S from Apple Store (4 hours ago!) and have been thinking of going to Giffgaff, but there's a fair bit of negativity on forums. Mostly about their total lack of customer service.
Go over to certain forums and people swear by Giffgaff as its the best thing since sliced bread. They will say that because everyone on Giffgaff get commission signing people up and posting on their forums.
My experience with giffgaff is, its suits my usage fine. I can be on £15 400 mins tarriff one month, and £20 800 mins the next month if I find that I will be using the phone a bit more that month.
Firstly, the bad things:
- post on their forums and you'll get 20 different users giving the same answer to your question. They all want kudos points which convert into credits
Personally, I can't be bothered with that rubbish.
- anything goes wrong and you have to post on the forums for help , or message the Giffgaff 'Agents' (who are Staff members I think). In most cases things are sorted fairly quickly.
- Parts of the site or certain services like porting number and, like message the Agents has a tendency to be down ocasionally, so the only other way to get hold of an Agent is message a 'senior' giffgaff member who contacts the agent. I have gone through this, and its frustrating when it happens but its not enough on its own to make me want to leave the network
- People claim because the network piggybacks on O2, the data speeds will be slower. I personally havent experienced slower data speeds.
And now the good things:
- 'truly' unlimited data starting from only £10 per month for 250 mins. I dont use data that heavily but I do like my 'Tune In Radio' when I'm at work. I find that even when using it as liberally as possibly I rarely go anywhere near 1Gb per month !!! I have read of some users really killing the unlimited data to 20Gb per month. Surely its not possible to do that unless youre tethering?? LOL
- Tethering is NOT officially allowed on the 'normal' tarriffs. They have separate goodybags for those. But, as long as you dont go overboard like some people moaning on the GG forums, and only tether sparingly you wont get asked any questions.
- Lots of people join GG because it is the only network to offer truly unlimited data. I personally think 500Mb , and 1Gb limits are enough for MOST people. Only those who are tethering all day every day will go above that. Whilst I like the unlimited data I have a feeling they will stop it fairly soon.
All in all, a good network, but ask the same question on HUKD and GG forums and you'll get bombarded with answers on how good it is, etc. I'm just being realistic, and it suits my needs fine for the moment. I'll change over to somewhere else as soon as the service, data, or costs go downhill