Anyone know anything about mobile phones?

Discussion in 'Mobile Phones Forum' started by Westindieman, Apr 30, 2007.

  1. Westindieman

    Westindieman
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    Won a phone on ebay and the phones was advertised as unlocked. Put in my simcard and the phone was asking for a subsidy code. Tried all the factory settings after getting in touch with the seller who said they hadnt changed, but eventually the phone locked and says 'contact service provider'. Whenever I shut the phone down it shows an O2 page then shuts down. Does this mean the phone is locked to O2?
     
  2. madman1178

    madman1178
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    It doesnt necessarily mean its locked to o2. It just means that o2 was the provider of the phone originally when it was new.

    If it is asking for a pass code but its not for the sim, then it must be a security code.

    if you dont get any joy with the seller, contact o2, they are normally very helpful. they may be able to help.

    Failing that, as for a refund. if the phone has been sold as UNLOCKED but wont accept your sim you are entitled to a refund as its clearly not unlocked!

    Im not a genious when it comes to phones, but thought i would try to help!
     
  3. Westindieman

    Westindieman
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    Ii did cross my mind that it doesnt necessarily mean its locked, but why then does it now say 'please contact your service provider'?
    Oh sorry, just realized there is a forum for this. Can a mod please move this for me, thanks.
     
  4. lord-dudester

    lord-dudester
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    it is locked....

    o2 lock thier software to thier own sims... (the handset has their pre-installed software written over the original) you can get the unlock code from 02, but they may charge for it.

    the other option is to unlock it yourself - £7-15 at your local market (erasing o2's and re-installing the original software)


    personally, i'd send it back if it was advertised as unlocked


    oh, i worked for o2 and voda for 8 years... so im quite the book on phones
     
  5. Westindieman

    Westindieman
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    I have changed my wording above to 'subsidy code'. The same still aplies I presume?
     
  6. Autopilot

    Autopilot
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    I have never heard the term 'subsidy code' before. i would contact the network asap, is it posible that it has a blacklisted IMEI?
     
  7. xelallah

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    The subsidy code, afaik, is only found on motorola phones. It's the unlocking code. Your phone is not unlocked.
     
  8. Autopilot

    Autopilot
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    In that case, why not ask the seller to just refund the cost of unlocking it?

    It could be a genuine mistake, that way it's less hassle for the seller, and you could avoid sending the phone back and all the trouble and negative eBay nonsense that goes with it. Everyone's happy :)
     
  9. Westindieman

    Westindieman
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    You have a point there. However the seller has been extremely stroppy I think. The phone was also sold as 'very good condition'. When that is the description I dont expect to see the scratches that are on the phone and for the seller to respond that I should have bought a new phone then. Then to the question about the phone now locked as I have tried to use it unlocked 'It no good sending me the phone back if you've locked it, I suggest you see to it.'
    Any seller would now have to be extremely generous, but I'm not even asking and its straight to 'here, have yer phone back!'

    BTW. Does the phone now have to be sent off to be unlocked?
     
  10. Westindieman

    Westindieman
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    by inputing an incorrect pass code 3 times, does it have to be sent off or can it be resolved by other means?
     
  11. Badger0-0

    Badger0-0
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    With Orange, I'm pretty sure you phone them up and they give you a number to put in once you've answered their security questions.
    But I haven't done it for donkey's because of exactly the same reason as you :D
    It should also mention it in your phone manual :smashin:
     
  12. siany

    siany
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    Badger's right ^

    Just ring up the network and ask for a PUK code ;)
     
  13. Westindieman

    Westindieman
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    No, what has happened I was miss-sold the phone on ebay as network unlocked. The phone was asking for a subsidy code (I now realize this is the unlock code) and when I contacted the seller (still believing the phone was unlocked) I was told to use the factory codes in the manual. They didnt work and the phone locked to use after I tried those. I am wondering as I have no phone number or contract with the provider (O2) how to go about unlocking the phone. If I can do it dead cheap and no hassle it might save me the hassle of returning the phone to the seller.
     
  14. Badger0-0

    Badger0-0
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    To be fair, you should have said all that in the first place, but never mind.
    You might be able to do it still, as long as it's not stolen.

    Phone O2, tell them what has happened. They may help you if you give them the IMEA number (or whatever it's called) and it doesn't come up as dodgy.
    If not, there are other ways, but if you're asking, I doubt you know and it isn't worth the hassle.

    In which case, send it back, IMO.
     
  15. ram33

    ram33
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    what is the make/model of the phone? then maybe able to help more
     
  16. Westindieman

    Westindieman
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    Its a Motorola V3i. Any suggestions please?
     
  17. dudeness

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    A subsidy code means that the phone is locked to a network, more than likely o2 as it's has their software on it, if you ring o2 they'll only give the unlocking code to the 'owner' of the phone, it would have been attached to a number and if that person registered the number, they won't do it for you.

    PUK Code is if you accidently lock your sim card by entering the wrong pin code so has nothing to do with subsidy code.

    Prob your best bet is to look in the yellow pages for shops that unlock phones, won't cost you much

    If you however try and enter a subsidy code wrong more than three times it'll lock the phone and will have to be unlocked via a data cable, which as it's a motrola will prob be the case anyway.

    Hope this helps.
     
  18. dudeness

    dudeness

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    ps if you paid via paypal for the phone, then make a charge back request, the phone is obviously not what you expected and they'll hopefully sort that stropy seller for you... Don't leave bad feedback until he's left yours, then go to town.
     
  19. Westindieman

    Westindieman
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    I already started that procedure with Paypal and the seller agreed to take the phone back but only in the unlocked state as it was sent. I'm trying to insist its the sellers own fault.
     
  20. ram33

    ram33
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    an unlocked phone cannot lock itself again
    if it is asking for subsidy code then the cheapest you can get is about £7 without sending your phone off
     

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