DidesCharlie
Novice Member
Hi - I have tried googling in vain and approached Nintendo support (no reply), and am hoping that someone here can help or at least point me in the right direction. For no discernable reason that I can understand, my daughter's Switch is all-of-a-sudden displaying the "This user cannot play this software" box on any downloaded game. I understand this is usually to do with primary accounts, but we only have this single Nintendo Switch and only have my daughter's account on it. Some games upon attempting to play them display a box that says "the software data is not downloaded. It will be downloaded now" but clicking the download button just brings up a subsequent box that says "The download was stopped because an error occured - Please connect to the internet" Then says "The user that purchased it no longer exists on this console" As I've said, this is the only Switch we have, bought new Christmas 2018.
Just to clarify also, I have logged in to my account via PC, deregistered the Switch and then relogged into the eshop to be the new registered primary user, but the problems remain the same.
Hope someone can help or guide.
Just to clarify also, I have logged in to my account via PC, deregistered the Switch and then relogged into the eshop to be the new registered primary user, but the problems remain the same.
Hope someone can help or guide.