kevykat
Distinguished Member
So according to the tracking info and customer services when I called I signed for the parcel. Unless my front door signed for it I dunno who did because my flat was vacant and I was offshore. they have said it was me and even given my name when asked who signed
Sender raised a claim. Myhermes said i signed for it, then it hadn't been delivered, then its lost, the delivery driver has now left the company then they said I signed for it again.
They said the sender wont get a refund because I signed for it, and also said the driver might of just put in signed for so he can get his money for delivering.how awful?
Either way Im fighting for the sender to get her money back. This is awful. if we don't get the correct outcome then the police will get involved as I am not putting up with anyone forging my signature.
Whats worse I left a note on the door telling whomever not to leave any parcels at the door, and according to them it was actually delivered on the same evening that the note was on the door
anyone else had problems?
another review i read on there site made me laugh
03/12/2011 16:29 Delivered to Porch
03/12/2011 11:19 Courier Received
03/12/2011 05:11 Out For Delivery
02/12/2011 22:24 Processed at Depot
02/12/2011 06:21 Receipt at Hub
01/12/2011 13:26 Sent to myhermes central hub
28/11/2011 21:05 Collected
28/11/2011 05:11 Pick-Up Request Manifested
I have no porch and no parcel Poor slow and unreliable
Very poor email response.
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myHermes Response:
We are sorry to hear that your parcel wasnt delivered within myHermes delivery promise and we will investigate why the tracking details say Delivered to Porch when you have stated you do not have a porch.
Sender raised a claim. Myhermes said i signed for it, then it hadn't been delivered, then its lost, the delivery driver has now left the company then they said I signed for it again.
They said the sender wont get a refund because I signed for it, and also said the driver might of just put in signed for so he can get his money for delivering.how awful?
Either way Im fighting for the sender to get her money back. This is awful. if we don't get the correct outcome then the police will get involved as I am not putting up with anyone forging my signature.
Whats worse I left a note on the door telling whomever not to leave any parcels at the door, and according to them it was actually delivered on the same evening that the note was on the door
anyone else had problems?
another review i read on there site made me laugh
03/12/2011 16:29 Delivered to Porch
03/12/2011 11:19 Courier Received
03/12/2011 05:11 Out For Delivery
02/12/2011 22:24 Processed at Depot
02/12/2011 06:21 Receipt at Hub
01/12/2011 13:26 Sent to myhermes central hub
28/11/2011 21:05 Collected
28/11/2011 05:11 Pick-Up Request Manifested
I have no porch and no parcel Poor slow and unreliable
Very poor email response.
----------------------------------------------------------------------------
myHermes Response:
We are sorry to hear that your parcel wasnt delivered within myHermes delivery promise and we will investigate why the tracking details say Delivered to Porch when you have stated you do not have a porch.