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Anyone had a TV serviced by John Lewis?

Discussion in 'TVs' started by dougbryson, Aug 27, 2001.

  1. dougbryson

    dougbryson
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    Hi folks,

    My two year old Hitachi C24W1TN has just blown up on me - something popped behind the picture tube with a puff of smoke. I bought it in John Lewis so I called the service people and they're going to call me tomorrow to arrange for someone to come and have a look at it.

    Has anyone had any experiences with their servicing engineers? Are they pretty quick at sorting problems out or am I looking at a few weeks stuck with my 14" portable while they take my widescreen away?

    If it proves to be beyond repair are you entitled to upgrade to a better set (paying the extra cost of course) or will they only offer a like for like replacement?

    I'd be interested to hear anyone's experiences.

    Doug.
     
  2. Guest

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    I bought my TV from J.L. in P'boro some years ago. When it died some three years later and their service agents (they use a third party company) were unable to fix it, I was able to choose a new set to the equivelant price. Unless their policy has changed, You should not have to many problems.
     

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