i rang up to get tv drive installation about a week ago, and as soon as the guy mentioned the £75 installation charge i immediately went cold on the deal (purposely of course ) and said that this charge really made me sour especially as we have the top package + 10mbit broadband.
straight away he put me on hold to "talk to his supervisor" and came back and said no problem to waiving the install fee.
I got a free installation without technically keeping my box. I had 2 digital boxes, one in a bedroom and one in the living room. However they worked it I got it for free. I think they cancelled the box in the bedroom, then moved the living room box to the bedroom, then installed the TV drive (on their system), whilst in reality they just removed the living room digital box and replaced it with a TV drive...
I don't think I've ever actually paid an installation fee for anything.
I took the option of second box in bedroom for £5 a month so didn't pay for installation. Now the installation has gone up from £50 to £75 this option is now cheaper (12 months at £5 a month) than paying for installation, even if you never use the second box!
If you've been with them for 12 months you should get it for free. If not, just cancel and re-apply in the same phone call and get all the benefits of a new customer. Be confident in the knowledge it will be a greater overhead to Telewest to remove all your equipment only to come back a couple days later and reinstall
Yep I got free installation,
Supreme TV package.... £15.50 (£17.50)
4 Meg broadband . £19.00 (£25.00)
TV DRIVE £10* (should be £15)
* 6 months. Phone in 6 months to get another 6 months @ £10
Told them I was sick of the image quality of SD and was going to cancel and go over the Sky-HD. It wasn't an empty threat, I was realy sick of the poor image quality and was temporaraly going to go over to Freeview then get SkyHD.
I've had it for a couple of weeks now and the quality is much better.
Only problem I've got now is we are thinking of moving between now and Feb. next year and cable is a little hit and miss around my area. So I may have to cancel if they insist on a 12 month contract , I'm currently on a 30 day trial.
I'm impresssed with the box and what it can do, But if your buying it for HD content I would give it a miss for now, It's very impressive but there is only so many times you can watch the same programs over and over again
I ordered TV Drive yesterday - phoned customer services stating I was thinking of going to Sky +, straightaway I was offered free installation. So yes, they should offer you that free, trying to get other reductions might take a bit more work.