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Deleted member 751918
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Thanks will give it a go
Typical...Engineers been and gone. Said to the missis that its the amp. Said that we should send the q box straight to the tv and use a optical for the audio. Left us a 3m hdmi and left. Muppets
Typical...
I have a v1 box on the latest firmware and touch wood no issues with black screen. My sky box is connected to my denon 3300w receiver and is not set to eco and all hdmi control off on sky and denonIf it's got an external power supply box it's a v2
I've done a video of the issue
Let them come and give you a new box.Mine never worked when they took me through what you did.Wonder if they’ve updated mine without me knowing as it’s perfect now.Think I’m going to cancel Monday’s engineer visit as I will feel a right plonker saying it’s now ok.Will wait until Sunday to give it time and then cancel the engineer.
Also I’ve read V2 boxes have compatibility issues with OLED TVs so will keep my V1 box.Four days now and not one issue it’s working perfect.
Mine must be a V2 because the power supply is separate.. I’ve booked an engineer visit, but have switched ECO off and will see how it goes. Although, sine I forced the update on sunda6 last week, it’s been fine until today...A V2 box has the power supply on the mains cable where as the V1 is inside so just has a normal power cable.Its was just i read on here there can be issues with OLED tvs with the V2 box but hopefully LG and Sky have that sorted now.
My box a V1 is perfect now.It wouldn’t wake up and kept going to a black screen but after turning eco off it’s faultless.Even though it was only installed four weeks ago some people said get a V2 box but you should see my image it’s like looking through the window even with HD so I don’t want it swapped.Sky own the boxes.
Engineer cancelled I just rang sky and he agreed it’s working fine now as he’s seen I’ve had no issues since the 8th November.At first he said keep the engineer visit but after checking my service he said it’s all working fine and any issues it’s noted so just ring back so fingers crossed.
I just knew it would happen,the day after the engineer appointment that I cancelled my ski q box won’t respond so had to power it off.
You were warned.Let them come and give you a new box.{snip} Cancel it and I bet your box will die again.