Anyone else with Owl screen problems such as these?

Discussion in 'Projectors, Screens & Video Processors' started by Messiah, Sep 13, 2003.

  1. Messiah

    Messiah
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    I had my 8ft Othello electric Owl screen swapped out due to a problematic motor / screen sticking problem but I have noticed that I am unable to fill the screen correctly with the image. The vertical edges are not straight and the screen is not true 16:9.

    The left and right edges bow inwards at the middle by more than a quarter of an inch meaning that if the image is perfectly aligned to the top and bottom corners the black side borders are overlapping into the image.

    Also, I could not understand why I have been unable to fill the height when the width s filled and have measured the screen white area only to find it is 95 3/4 inches wide by 54 3/8 inches high. Unfortunately over size in one direction and under in the other.

    I noticed this on the original but never actually measured it assuming it was caused by my additional short throw lens on the Z10k. Installing the new one today I took the time to measure and use a straight edge and am rather disappointed with the results.

    Has anyone else with one of these screens noticed similar problems? Thanks.
     
  2. SCART

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    Hi Messiah

    I too have an 8ft Othello electric Owl screen that I received 3 weeks ago. I bought it from AV-sales through the forum power buy.

    Completed installation last weekend and my first problem was the smell!! Whatever they use as a solvent gave me a sore throat and eye irritation. Fortunately, the weather has been good enough to have the windows open during the day but I cannot have it unfurled in a closed room at night, Which somehow defeats the object. Hope it goes away soon.

    As to the screen itself, mine appears to have exactly the same distortions. I don't have a projector yet, but after reading your post I checked the vertical edges with a plumb line and found the border to be out by about a 1/4 in. at the top and a 1/2 in. at the bottom. The vertical black borders curl inwards just as you describe. A spirit level confirmed that the screen is horizontal.

    Reading a description of the Owl screen on the <intoav.com> site it says that the screen is made of extra thick vinyl material 1mm thick. Mine is nowhere near this thick. Was your original screen thicker than the new one?

    Even with the power buy the screen cost £723 and I was expecting something rather better than this.

    I must say thet your comment of being "rather disappointed" is undertstaing my feelings at the moment.
     
  3. Messiah

    Messiah
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    I'm sorry to hear you have the same issues but rather glad that it's not just me. Mine too was from AV-Sales about 7 months ago initially and Andrew has worked hard to get me a new one. I now realise that the old one was the same and I have asked that they arrange for an Owl representative to visit my home to see for themselves.

    Maybe you would be so good as to get another member of your family to help you measure the horizontal and vertical sizes of the white area and see if yours too is not true 16:9.

    I have to say for an £800 screen I am surprised and disappointed that they should have these problems. I'll speaking with AV-Sales first thing Monday to get this sorted.

    Grateful if you could measure and let me know.

    BTW, mine is also no where near 1mm thick, I would say about 0.5mm and this new one is exactly the same as the old one. I may even be really sad and put my micrometer (model heli building and flying) on it and get an accurate thickness reading.

    Thanks again. Any other Power Buy recipients out there?
     
  4. xa200

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    Hi
    I have just installed my screen recenlty also the 8ft model, although i didn't buy it through the power buy. I am also finding it impossible to completly fill the screen there is either a gap at the bottom or the top, i am also finding that the image overlaps onto the side and also that the sceen must be slightly curved as the gap at the bottom is bigger in the middle of the screen than the sides. Seeing as there are other people with the same problems i am going to contact Sevenoaks on monday to sort this out.
     
  5. SCART

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    Hi Messiah

    I have measured the white portion of the screen and found the following :

    Top 95 1/4 in. Centre 95 in. Bottom 96 in.

    Left 54 3/4 Centre 54 7/8 in. Right 54 3/4 in

    So not exactly rectangular. The thickness is 0.6 mm (Yes I'm sad enough to have a micrometer as well).

    I'll also phone AV-Sales on Monday and see what they have to say.
     
  6. Bristol Pete

    Bristol Pete
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    a similar fault with my grandview. When facing the hung screen, the bottom left corner has more 'white' than each other corner if that makes sense, by about 1/2 an inch or slightly less.

    It doesnt really bother me but when I watch 1:85.1 images I only really spot it....its hardly much and its not really ever bothered me but I can only assume the factory got the measurments slightly wrong.

    The silly thing is that I spent a lot of time and effort mounting my PJ and when I spotted it, I thought I had mucked up my mounting. But as before, its odd as every other corner of the picture is perfectly right angled with the screen!

    I have thought about buying some black electrical tape and using that, just cutting a piece long enough and tapering it off so that is flush with the middle of the screen - in essense, the white slopes of to the left side.

    Cant be bothered though!! In the context of my darkened AV room it does not stand out. But I would have preferred a perfectly 16:9 screen!

    Cap
     
  7. Messiah

    Messiah
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    Well, as my new one is brand new I do not think it is acceptable. After all we pay for 16:9 screens and should therefore have perfect 16:9 screens. Imagine if the panel of your pj was all skewed :(

    I for one want a perfect screen.
     
  8. Bristol Pete

    Bristol Pete
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    Let us know how you get on.

    I do hope the boys from Owl come over and have a good look.

    Having met a few of them at The Bristol what hi-fi show earlier this year, they all seem pretty sound and very accomodating to customers.

    I can only assume that your screen was a few hundred pounds more than my grandview, given its label and size - but saying that mine was not cheap either.

    Cap:smashin:
     
  9. Messiah

    Messiah
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    hey Cap, I don't think anyone, no matter how much they pay, should have to pt up with a sub-standard product. If the screen is sold as a 16:9 screen then it should be 16:9, not 16:8.7 or 16.2:9.

    maybe we can gfet the film companies to start adjusting their ratios so they will fit our screens :D (only joking).

    I'll keep this thread updated as to progress.
     
  10. Bristol Pete

    Bristol Pete
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    but I have drawn a line under this years home cinema experience.

    Think back six months, when I first joined the FP club I can honestly state that I ended up tying myself up in knots as it seemed to be problem after problem especially in my quest for a decent Z1!

    When I realised that the screen was slightly out I simply said '**** it'.

    At the end of the day, when all is said and done, I only watch films on it, or play my x-box.

    Having watched my mum have to have four serious breast cancer related operations in the last 18 months to 2 years I can honestly say that I hate myself for being so silly about getting upset at AV gear.

    When we watch a movie now I just watch it, enjoy it and forget about all of the silly little flaws!!!

    or at least I try;)

    Cap:smashin:
     
  11. Messiah

    Messiah
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    Well said Cap. Remember how I drove myself round the bend when trying to decide on a new pj. I think you do have to ask yourself if you're prepared to let it take over your life. I too have decided this is after all just a hobby but I do still get annoyed when companies provide sub-standard products (generalising here not pointing at any one company).

    Anyway, having gotten myself an £8k pj (not for £8k I hasten to add) I want to try and ensure that the screen is correct so we'll see how I get on.

    BTW, I trust your Mum is on the mend. Mine too went through that 10 years ago but has been clear since. A friend of mine had throat cancer a couple of years back and it was touch and go and have to say when things like that happen it does put everything else into perspective.

    If you're over Cardiff way you are always more than welcome to pop in for a coffee / beer / viewing :)
     
  12. Bristol Pete

    Bristol Pete
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    for the offer. Very kind.

    My mum is doing well now.

    In fact her and Dad have just come back from a week in Blackpool, where they saw Freddie Starr and the grumble weebs -
    Hey its a generation thing!!

    It was a fairly torrid time however as she had a lot of problems and ended up being off work for 14 months. In that time, she was refused Incapacity Benefit on the grounds that she had not contributed enough NI, which is very sad, as my Mum, although only a part time worker has never ever shirked work. She called me in floods of tears asking me if I could do anything as I work for the DWP, which I could'nt.

    Glad to hear your Mum is cool too.

    Mums eh?

    I suppose that they are bit like a projector-

    great when they are firing on all cylinders:D,

    bloody tricky when they are not:D,

    and you miss it when its not there:D

    Cap:smashin:
     
  13. jaybeegee

    jaybeegee
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    Bloody hell , i just ordered my owl 7ft on friday because i heard its the best etc etc.
    never mind since my pj is on coffee table i cant ever seem to get the image to fit perfectly onto the bloody screen anyway sideshot or no sideshot

    jay
     
  14. timlloyd

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    Messiah

    I too recently bought the 6ft Owl from the power buy, I noticed it didn't fit the top and bottom and didn't think too much of it, thought as most films are framed 2.35:1 wouldn't really make a difference. Too be honest though how difficult can it be! What is the exact ratio supposed to be is it 1.85:1? I notice the specs on the av-sales site work out at 1.77!

    When I set my screen up with my Z1 everthing seemed square apart from the bottom right corner, I thought how can 3 sides be square but not the bottom corner? Initially I thought it was due to screen curl on the Z1 as I'm using horizontal lens shift to nearly it's max, something should have twigged though when I altered the keystone and the image on the right edge then looked concave i.e curling in at both top and bottom! I now intend to take the plum line to it!

    Regarding your previous post on the sticking screen, I'm now under the impression that the due to the stop point when retracting the screen I think the motor may winding up so much that it "overtightens" the screen and due to the black out material being fairly maleable and "sticky" it appears to stick to itself. Now when I retract I make the point of not going to the stop point but purposely stop it when nearly there, this seems to have made a difference but maybe it's too early to tell.

    Finally are you sure we've bought an OWL screen at all? After struggling to find any specs on it I came across this site
    http://centretr.timwayhost.com/eng/othello.html

    Seems our screen is made by Screenline an Italian firm, www.screenline.it dont make any reference to our Othello although I think it did a few weeks ago! The diagrams on the instructions certainly seem similar to some of their web pics.

    Tim
     
  15. Messiah

    Messiah
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    Yes, that certainly looks similar. Mine definitely came from Owl as I collecetd it from their offices myself. AV-Sales are following this up for me and hoping for a satisfactory resolution.

    I know what you are saying about many films not being true 16:9 anyway but what with the curved edges as well it just riles me that products are not up to scratch and not as advertised. Crikey, we spend thousands £££ on the projector and have to put up with a non true screen. I just don't think it is on as after all, and as you say, it cannot be that difficult to get a true rectangle surely :confused:
     
  16. timlloyd

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    Just taken the plum and guess what, yep the right edge is straight to about half way down and then a tapers off leaving about a 15mm gap of white at the bottom. Checked the left edge to make sure and that does the same but not to the same extent about 4mm!!

    So what should the ratio be then, that the specs equate to i.e. 1.77 or 1.85? As it is now as I have to stop my screen when it lowers so it gives me a bit of leeway on the stopping it when using the chunky switch!
     
  17. Messiah

    Messiah
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    Well, when I ordered mine it was advertised as a 96" x 54" screen which is true 16:9. As this matches my current (and all previous) projector panels that is what I expected and what I want. Oh, and I want true edges as well :)
     
  18. Bonesy

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    IIRC, Owl do oem their screens from an italian firm.

    not a bad thing, as italians are excellent at projectors and car alarms.
     
  19. Bonesy

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    ..and it might explain your dimension problems, as I remember reading that italy is the first country to adopt the new euro measurement standard, which takes into account the earth curvature. so stop using feet and inches ;)
     
  20. Messiah

    Messiah
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    Just not so at projector screens it may seem. Well, the curvature on the sides of my viewable area would mean the earth should be about the size of Cardiff and no bigger :D

    Thanks.
     
  21. Messiah

    Messiah
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    Well, still nothing from Owl :( I'm sure they are normally a good company but they are certainly not setting any [good] example here. No contact whatsoever in over 2 weeks. Tells me a lot about their company and I for one will never buy anything from them again.


    [edit] Response from AV-Sales (who have been fantastic btw) below. :)
     
  22. Kramer

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    Would have expected better TBH. Not cheap screens either.

    Keep chasing them & best of luck ;)
     
  23. FazerThou

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    Do all these problems get worse as the screen gets bigger as i'm on the verge of buying a 6ft screen and am hoping to avoid these issues
     
  24. MAW

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    Don't know about that, but just noticed this thread, and yes, an Owl 8ft with bowed sides. It's a 4:3 job for a HT1000, so can't comment on the 16:9 bit. I thought it was geometry on the PJ 1st. Not easy for me to check any further as I've left that particular employment, but I'll im the guy I know there, and see how it's going.
     
  25. Member 6435

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    Hi all

    An update for you all regarding the recent posts on the Owl Screens.

    After speaking to them daily over the last couple of weeks Owl visited us yesterday to look at our demo screen which confirmed your findings on the matters that have been raised. It appears from initial investigations by them that the clamping of the weighted tensioning bar at the bottom of the screen has pulled the screen out of alignment. This may be causing the edges of the screen to curl due to the tension of the screen not being balanced. The aspect ratio is more of a design issue and is also being looked at.

    We have been encouraging Owl to post on this forum regarding these issues but they have been pushing for a response from Italy. They apologise for this delay and I understand that they, as the distributors of this product, will be posting in next few days.

    Anyone who would like to speak to Owl on this matter can call on them on 01825 766123.

    Many positive posts have been made on the forums regarding the quality of the Owl screens and we hope that these will continue once these problems have been 'ironed' out! ;)

    Alastair
     
  26. Messiah

    Messiah
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    Andrew

    Many thanks for the update. One point that interests me is your comment "This may be causing the edges of the screen to curl". The issue with my screen is not curling edges rather non straight painted white area which I am ata a loss to see how this can be caused by the tension bar pulling the screen. It simply appears that the 'painting' has not been done straight.

    Anyway, I await Owl's findings and will concur that many great things have been said about the Owl screens in the past, including from myself (after all I bought one :) ) but it is my opinion that a company's true colours are often revealed when there is a problem and the manner in which they deal with it.

    AV-Sales have been absolutely first class in all their dealings but unfortunately Owl have not been quite so great. Let's see how they handle it from here.
     
  27. timlloyd

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    Messiah

    What I noticed on my screen and suggested to Andrew was that as the bar at the bottom is clamped to the screen, I suspect on mine as it tapers away at the bottom only, was that the screen had been tensioned along it's length too much when the bar was clamped and has curled the vertical bars outwards. Your seems a different prob though as it's bowed in the middle.

    Tim
     
  28. Member 6435

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    Hi all

    We have just heard from Owl that a manufacturing problem has been identified in Italy which has resulted in the problems that some purchasers have been experiencing.

    Owl apologise for the delay in responding but have confirmed that these screens will be replaced.:clap:

    Please could av-sales clients pm me with the serial number of their screen (can be found at the back of the screen on the left hand side next to the motor) and also the screen size. We will then arrange a replacement as soon as possible.

    Regards to all

    Alastair
     
  29. rhinoman

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    What a great result for everyone concerned, well done AV Sales for sorting it out, my Owl screen was purchased ages ago (elsewhere) and hasn't suffered any problems but good to see that Owl are dealing with trhe current situation.
     
  30. Messiah

    Messiah
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    Spot on AV-Sales. You've come up trumps once again.

    Details PM'd as requested.

    Neil
     

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