I ask as I have been waiting for a replacement for over two weeks now, first had problems with subtitles coming on every time you insert a DVD and coming back on on Layer change, sometimes in foreign language. I have looked on other forums on the net and can find no more DAVS550 owners, however in America they have recently released the C770 and C990 (Dream Systems) both of which have the same subtitle problem. I have now e-mailed sony twice about the problem and have no reply, strange how they were so helpful to my queries before I had any problems. Does anyone have a contact number or E-mail address to Sony Technical Support direct. Thanks.