pdoherty76
Prominent Member
- Joined
- Dec 25, 2008
- Messages
- 2,447
- Reaction score
- 71
- Points
- 360
I cannot believe the experience I have just had with HP repairs.
I bought a laptop in september and the touchpad key stopped working. I sent it for repair to HP and was assured that it arrived in perfect condition and it would take 10 working days for the repair.
6 weeks later I was told they were waiting for a part, a top cover, and if it reached 8 weeks I would get a new laptop.
My laptop has just been returned to me, a few days before the 8 week deadline and it has dents in the top cover caused by screws and no top cover replacement has occured.
It is clear they have caused this damage and tried to pass it off as damage caused by me. I thought it was strange when they were waiting for a top cover even though it wasn't related to the original fault.
As you can imagine, I am livid. I have just spoken to complaints who said they would ring me back in 20 minutes but haven't.
Anybody had experience like this? And what on earth can I do if they refuse to sort this out?
I bought a laptop in september and the touchpad key stopped working. I sent it for repair to HP and was assured that it arrived in perfect condition and it would take 10 working days for the repair.
6 weeks later I was told they were waiting for a part, a top cover, and if it reached 8 weeks I would get a new laptop.
My laptop has just been returned to me, a few days before the 8 week deadline and it has dents in the top cover caused by screws and no top cover replacement has occured.
It is clear they have caused this damage and tried to pass it off as damage caused by me. I thought it was strange when they were waiting for a top cover even though it wasn't related to the original fault.
As you can imagine, I am livid. I have just spoken to complaints who said they would ring me back in 20 minutes but haven't.
Anybody had experience like this? And what on earth can I do if they refuse to sort this out?