My sis-in-law sent me an email this morning. I could see it downloading but as soon as it had finished it disappeared. I can't see anything obvious in the junk mail settings or filters as to why it would be deleted. I can't see a junk mail folder either to see if I can restore the email. Where does the junk mail go? What do I need to change for the emails to be delivered? I had this problem before with a forgotten password email, which I had to request numerous times. Luckily I was able to access that via gmail otherwise I would never have got it.