Any more cracks appearing in the HD5 buttons ?

johann1979

Banned
Hi guys, I have placed my order for the special edition 30GB HD5 online and have been reading through all the threads regarding the HD5 while I'm waiting for it to ship.

I'm a bit of a perfectionist when it comes to my gadgets and one thing I read in a totally unrelated thread regarding error messages, has worried me most.

I was wondering if anybody else noticed little cracks between the arrow buttons in the middle and the four buttons set around it?

The poster swears the cracks appeared some time after buying the player. I don't doubt him for a second, but it just doesn't make sense. Metal should bend before it cracks, so how can these cracks appear even after possible mishandling?

Has anybody else noticed this? :rolleyes:
 

sacd

Standard Member
Yes!
 
I'd like to see a picture of these cracks. I'm sure they're meant to be there ... I've always had little tiny gaps between the buttons.
 

johann1979

Banned
Hey thanks guys for your replies so far. The original mention of these fractures were posted in the ''System Error' problems with HD5' thread by Hrochnick - maybe he could supply a photo.

I've looked very carefully at the pictures of the HD5 on Sony's website and noticed the edges surrounding the buttons are slightly rounded, making it even more unlikely to fracture.

I really would like to believe that it is not possible - hopefully this was a one-off problem and the unit he got had tiny tears in the corners when it left the factory, causing these fractures to occur.

Thanks guys :hiya:
 

Hrochnick

Member
As requested, a picture of the cracks... you can clearly see them in three out of four corners and each one is slightly different suggesting (as I know they have) that they have appeared after manufacture.

Annoying as they are, the don't in any way interfere with the operation of the unit and wouldn't overly bother me if it were not compounded by the system error problem - which is actually starting to **** me off quite a lot.
 

johann1979

Banned
well - thank you so much for the picture - I previously misunderstood you and thought they ran from the middle buttons out to the outside four buttons. Obviously this is quite disturbing and not something I would put up with!

Take it back! I would definitely take it back if I discovered those on my HD5 - it is clear that it is a manufacturer's fault as there is just no way you could cause that.

I've pre-ordered the 30GB version and have serious doubts about it now. I wonder what Sony will say if you email them and send them the picture...( :confused: ?)
 

Steven

Senior Moderator
Sony, why can't you get DAPs right?!?!?! their old CD walkmans were great - I had three difffereent ones which had good SQ and build quality. I only got rid of them to upgrade.

Hopefully it will turn out this problem is limited and the majority of HD5s are ok
 

mrtbag

Novice Member
LFC_SL said:
Sony, why can't you get DAPs right?!?!?!

Maybe that's a question that should be directed to Sony. I appreciate that people are frustrated with the issues they are experiencing, but how many have actually contacted Sony direct?

Luckily, I have had no need to, but in case you do:

[email protected]
 

johann1979

Banned
Guys :rolleyes:

I just sent Sony a long email and attached your picture, Hrochnick (sorry about the copyright infringement there... :).

I told them my pre-order for the 30GB unit was under threat and that it is obvious from that picture that they used materials of inferior quality not fit for their purpous on the buttons.

It would be interesting to see their reply. As soon as I get it I will smack it on here.
 

johann1979

Banned
my main concern here is if these fractures showed up after just two weeks on Hrochnick's HD5, how long down the line before most people's start cracking? It is a very thin piece of plastic/metal that link the four buttons with each other in the middle and i'm really concerned about the quality of the materials used... get back to you when I hear from Sony.
 
F

Fencer02

Guest
Magnesium is a metal which is notorious for cracking if the corner radii are to sharp or the tooling hits the sheet too hard. The Aircraft industry use tons of the stuff as it is light strong and durable except in seawater envoiroments, where it need coatings.........It is also very volatile and has been the basis of Incendiary weapons for over a century, most high intensity battlefield flares are magnesium.

If there are insufficient radius allowances the corners of apertures the edges will suffer stress cracks if the material is thin enough. The unfortunates that flew on Comets 1's in the early 1950's found out to their cost what happens when stress cracks migrate ................................
 

KeanosMagicHat

Novice Member
johann1979 said:
Guys :rolleyes:

I just sent Sony a long email and attached your picture, Hrochnick (sorry about the copyright infringement there... :).

I told them my pre-order for the 30GB unit was under threat and that it is obvious from that picture that they used materials of inferior quality not fit for their purpous on the buttons.

It would be interesting to see their reply. As soon as I get it I will smack it on here.

Spot on ..... well done.

I have an NW-HD1 at the moment but, like you, have the NW-HD5H on order.

I'm beginning to worry that these new models are made of inferior materials.

My NW-HD1 feels solid and is made of some kind of brushed metal alloy that is not only attractive to the eye but durable.

Having said that I was attracted by the enhanced search features on the new model and the "follow turn" feature, which I have since discovered may not be a feature after all.

http://www.avforums.com/forums/showthread.php?t=214495&page=1&pp=15

Just wondering if I am about to make a mistake here?
 
Yikes! Thanks for the picture - I have mine guaranteed for a year should anything go wrong.

I'll bet the Japanese models are made in Japan and Sony have given the rest of the world made in Malaysia ones...
 

johann1979

Banned
Funny you mentioned the Comet in your reply, Fencer02, I was thinking about that this morning as it does seem to have some scary similarities! I understand that the casing is magnesium, but the buttons look like brittle plastic though doesn't it? If you should press forward and backwards at the same time (perhaps unknowingly in your jeans pocket as the material stretches when you sit down) these fractures could happen.

Sony is supposed to be at the top end of the day-to-day electronics market and I am really appalled at their testing should this really be an inherent flaw. On the bright side we are yet to hear from another person experiencing this problem...
 

smashed

Well-known Member
Sorry to hijack the thread.. but a quick question.

I just picked up my HD5 from Makro.. its smaller than expected..
The battery seems full up.. but Im unsure whether to charge it before use, or just run it down before I first charge.
Can somebody please tell me the correct method for 1st time charging.

Thanks

Rob
 
F

Fencer02

Guest
Yes they do look like plastic and the picture which I have just looked at seems to indicate a pressure on both sides of the button at once. This as you say could easily happen in a pocket or sliding into a tight case. I had assumed without seeing the pictrures that the cracks were in the casing .......Good reminder to look before opening gob...

You are right to say that the testing should have found this , having worked in the TV manufacturing industry when we still had one. I find it hard to fathom how this one has got through , we even used to test button legend durability with real human sweat and a mechanical finger...........(Crockmeter) Lets see if this develops , have we another product rushed to market, to stave off the IPOD Menace.....Lets see............
 
F

Fencer02

Guest
Run it down then charge it...........5 charges should see it to full capacity. run it right down each time

k
 

dzysheep

Standard Member
i dont think we should get too carried away with it...

afterall only one player is doing this. conicidentally, his player is also suffering from other mechanical faults. may be his unit was banged pretty hard before it was sold?
 

Hrochnick

Member
I hope so, but who can tell at this stage (and one other person has also reported the system error already). If my faults do start appearing on more machines we can then assume it's not an isolated case.

johann1979, I would be most interested to hear Sony's response when/if they respond. Any chance we can read what you said? As for the copyright, call it a tenner and we're even...

I did email Sony regarding the system error and then phoned them when that brought little joy but have not yet mentioned the cracks. I will do though, when I contact Sony style to organise a replacement. And maybe a little money off for inconvenience caused... (well, I can wish!)
 

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