A
andych732
Guest
Hi
Advice please. Let me explain what happened and then what can i do about it.
I had my wedding recently. We held the party ( a sit diwn meal) for 350 guests at the Hilton Hotel in London. We used a caterer that was recommended by the Hilton Hotel (They gave us a list, there were about 4 on there, and they said chose one of these, they are all approved and recommended by us and the only caterers we allow into our Hotel). So we picked one, was assured by the Hitlon that they have used them several times and they are an excellent company, that they recently catered for the leaders of an asain country and showed us pictures of the event. So we paid up a huge sum of cash, picked out menu, had a food tasting etc .
On the night the food was awful. It came out cold at first so we sent it back, and then it never came back out. Only half of our guests got fed, some people got served raw uncooked food, I have had people since complain of poisening. The caterers lost about 25 bottles of whisky we paid for seperatly so we had to buy more on the day from the Hilton. Other items we paid for were never served (coffee , mints , nuts). I had guests going across the road to buy Mcdonalds. It ruined our big day. Even the guest relations manager from the Hilton who was there said he had never seen anything like it in all his years.
I signed a contract with the caterers but not with the Hilton. I want to hold both compnaies liable for ruining our day and seek damages against them both. The Hilton in all fairness have been great about it all and really apologetic, but that does not take away the fact they recommened a bunch of cowboys to us. The caterers were so bad that they manager ran off home half way through the party as he could not cope.
I had a lot of professional peole there ( Police officers etc) who took pictures of the raw food (one even took a sample home to freeze!!). Will this help in a case against them?
Now am I able to claim against both comanys? If so what for? Can I do this on a no win no fee basis and if so does anyone know of a good company? I want to claim against the Hilton, even though they have been really good about it all, as they have recommened these people to us and for allowing such a bunch of cowboys to be on their approved list.
I'm off on my honeymoon on Wednesday for a couple of weeks. Is there a time scale that I need to get the ball rolling on this? I look forward to any replies when I get back so I can get on the case with this.
Thank you everyone, and any suggestions/help will be greatly appreciated.
As a side note for the MODS if possible can I name the caterers on here so I can make people aware of the company.
Advice please. Let me explain what happened and then what can i do about it.
I had my wedding recently. We held the party ( a sit diwn meal) for 350 guests at the Hilton Hotel in London. We used a caterer that was recommended by the Hilton Hotel (They gave us a list, there were about 4 on there, and they said chose one of these, they are all approved and recommended by us and the only caterers we allow into our Hotel). So we picked one, was assured by the Hitlon that they have used them several times and they are an excellent company, that they recently catered for the leaders of an asain country and showed us pictures of the event. So we paid up a huge sum of cash, picked out menu, had a food tasting etc .
On the night the food was awful. It came out cold at first so we sent it back, and then it never came back out. Only half of our guests got fed, some people got served raw uncooked food, I have had people since complain of poisening. The caterers lost about 25 bottles of whisky we paid for seperatly so we had to buy more on the day from the Hilton. Other items we paid for were never served (coffee , mints , nuts). I had guests going across the road to buy Mcdonalds. It ruined our big day. Even the guest relations manager from the Hilton who was there said he had never seen anything like it in all his years.
I signed a contract with the caterers but not with the Hilton. I want to hold both compnaies liable for ruining our day and seek damages against them both. The Hilton in all fairness have been great about it all and really apologetic, but that does not take away the fact they recommened a bunch of cowboys to us. The caterers were so bad that they manager ran off home half way through the party as he could not cope.
I had a lot of professional peole there ( Police officers etc) who took pictures of the raw food (one even took a sample home to freeze!!). Will this help in a case against them?
Now am I able to claim against both comanys? If so what for? Can I do this on a no win no fee basis and if so does anyone know of a good company? I want to claim against the Hilton, even though they have been really good about it all, as they have recommened these people to us and for allowing such a bunch of cowboys to be on their approved list.
I'm off on my honeymoon on Wednesday for a couple of weeks. Is there a time scale that I need to get the ball rolling on this? I look forward to any replies when I get back so I can get on the case with this.
Thank you everyone, and any suggestions/help will be greatly appreciated.
As a side note for the MODS if possible can I name the caterers on here so I can make people aware of the company.