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Any ideas on Panny DVD-RAM drive problem?

Discussion in 'Blu-ray & DVD Players & Recorders' started by cerebros, Jul 24, 2003.

  1. cerebros

    cerebros
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    Hi everyone, isn't it great that there's now a dedicated DVD recorder thread?

    Anyway, my problem is as follows:

    I've bought a Panny SW-9571 as I wanted full DVD-RAM (inc fixed caddy discs), DVD-RW & DVD-R system. For my first writes I bought a couple of Panny's own brand DVD-RAM 9.4GB's and a 25 pack of Infiniti DVD-R's.


    Now DVD-RAM works fine, just like having a big Iomega Zip disc, but I can't seem to burn anything other than coasters on DVD-R and CD-R.

    After the bundled Pinnacle Software failed to work at all for DVD-R writing (kept going back to CD mode), I decided to finally splurge on a copy of Nero after having used the demo version in the past and found it pretty good.

    Anyway, installed Nero today and updated it to the latest version. I'm trying to back up a load of data, so my first attempt was with just over 4GB of data. Yet going through Nero or Nero Express, when it comes to the actual write stage, it only seems to get so far before the message "Mat****a DVD-RAM SW-9571: Communication Failure". It does this whether I try simulating writing or write direct to the disc.

    It also does the same thing with CD-R's.

    I have a CD-RW writer (a Plextor) in the system as well, and that works perfectly well on CD-R, so I'm thinking it's definitely some issue with the Panny drive, either the unit itself or it not liking the config in my system.

    I'm currently running Win2k, with SP3, 768MB RAM. The Panny drive is master on IDE channel 0 and there's a 60GB WD HD slaved to it. My Plextor CD-RW drive is Master on IDE 1. My boot HD is a 20GB Seagate on a highpoint controller integrated onto the mobo (ABIT KT7-RAID).

    If any further config info would help, let me know
     
  2. cerebros

    cerebros
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    This is the log file it spits out on write failure


    Windows 2000 5.0
    IA32
    WinAspi: -
    ahead WinASPI: File 'D:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.59, size=160016 bytes, created 29/01/2003 21:37:36
    Nero Version: 5.5.10.42
    Recorder: <MAT****A DVD-RAM SW-9571>Version: A111 - HA 0 TA 0 - 5.5.10.42
    Adapter driver: <atapi> HA 0
    Drive buffer : 2048kB
    Bus Type : default (0) -> ATAPI, detected: ATAPI
    CD-ROM: <MAT****A DVD-RAM SW-9571>Version: A111 - HA 0 TA 0 - 5.5.10.42
    Adapter driver: <atapi> HA 0
    Bus Type : default (0) -> ATAPI, detected: ATAPI

    === Scsi-Device-Map ===
    CdRomPeripheral : MAT****A DVD-RAM SW-9571 atapi Port 0 ID 0 DMA: On
    DiskPeripheral : WDC WD600BB-32BSA0 atapi Port 0 ID 1 DMA: On
    CdRomPeripheral : PLEXTOR CD-R PX-W1210A atapi Port 1 ID 0 DMA: On
    DiskPeripheral : ST320420A 3.21 HPT3xx2K Port 2 ID 0 DMA: ?
    OtherPeripheral : HPT RCM DEVICE HPT3xx2K Port 2 ID 0 DMA: ?
    =======================

    AutoRun : 1
    Excluded drive IDs:
    CmdQueuing : 1
    CmdNotification: 2
    WriteBufferSize: 83886080 (0) Byte
    ShowDrvBufStat : 0
    EraseSpeed : 0
    BUFE : 0
    Physical memory : 767MB (785904kB)
    Free physical memory: 394MB (404200kB)
    Memory in use : 48 %
    Uncached PFiles: 0x0
    Use Static Write Speed Table: 0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Enabled (1)
    Wizard: Off

    24.7.2003
    UDF compilation
    22:36:23 #1 Text 0 File Isodoc.cpp, Line 7589
    Iso document burn settings
    ------------------------------------------
    Determine maximum speed : TRUE
    Simulate : TRUE
    Write : TRUE
    Finalize CD : TRUE
    Multisession : FALSE
    Burning mode : DAO
    Mode : 1
    ISO Level : 1 (Max. of 11 = 8 + 3 char)
    Character set : ISO 9660
    Joliet : TRUE
    Allow pathdepth more than 8 directories : FALSE
    Allow more than 255 characters in path : FALSE
    Write ISO9660 ;1 file extensions : TRUE

    22:36:23 #2 Text 0 File Reader.cpp, Line 115
    Reader running

    22:36:23 #3 Text 0 File Writer.cpp, Line 125
    Writer MAT****A DVD-RAM SW-9571 running

    22:36:23 #4 Text 0 File Burncd.cpp, Line 3745
    Turn on Disc-At-Once, using DVD media

    22:36:23 #5 Text 0 File ThreadedTransferInterface.cpp, Line 672
    Setup items (original item values)
    0: TRM_DATA_MODE1 (CTransferItem)
    2 indices, index0 (150) not provided
    original CD pos #0 + 1759239 (1759239) = #1759239/390:56.39
    relocatable, CD pos for caching/writing not required/required, no patch infos
    --------------------------------------------------------------

    22:37:59 #6 Text 0 File DlgWaitCD.cpp, Line 225
    Last possible write address on media: 2298495 (510:46.45)
    Last address to be written: 1759247 (390:56.47)

    22:37:59 #7 Text 0 File DlgWaitCD.cpp, Line 230
    Write in overburning mode: FALSE

    22:37:59 #8 Text 0 File DlgWaitCD.cpp, Line 1700
    Recorder: MAT****A DVD-RAM SW-9571, Media type: DVD-R

    22:37:59 #9 Text 0 File Burncd.cpp, Line 4341
    Can only write at 1x instead of 1x to current disc

    22:37:59 #10 Text 0 File ThreadedTransferInterface.cpp, Line 824
    Prepare recorder MAT****A DVD-RAM SW-9571 for write in cue-sheet-DAO
    DAO infos:
    ==========
    MCN:
    TOCTYPE: 0x0 Session Closed, CD fixated
    Tracks 1 to 1:
    TRM_DATA_MODE1, 2048/0x0, ISRC "", FilePos 0 307200 -691720192

    22:37:59 #11 Text 0 File ThreadedTransferInterface.cpp, Line 672
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 (CTransferItem)
    2 indices, index0 (150) not provided
    original CD pos #0 + 1759248 (1759248) = #1759248/390:56.48
    relocatable, CD pos for caching/writing not required/required, no patch infos
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1759248 blocks [MAT****A DVD-RAM SW-9571 ]
    --------------------------------------------------------------

    22:37:59 #12 Phase 24 File dlgbrnst.cpp, Line 1655
    Caching of files started

    22:37:59 #13 Phase 25 File dlgbrnst.cpp, Line 1655
    Caching of files completed

    22:37:59 #14 Phase 28 File dlgbrnst.cpp, Line 1655
    Speed measurement started

    22:37:59 #15 Text 0 File ThreadedTransferInterface.cpp, Line 1978
    Verifying CD position of item 0 (relocatable, CD pos, no patch infos, orig at #0): write at #0

    22:40:14 #16 Text 0 File WriterStatus.cpp, Line 115
    <MAT****A DVD-RAM SW-9571 > start writing Lead-Out at LBA 1759248 (1AD810h), lenght 0 blocks

    22:40:14 #17 Text 0 File ThreadedTransfer.cpp, Line 222
    all writers idle, stopping conversion

    22:40:14 #18 Phase 29 File dlgbrnst.cpp, Line 1625
    Speed measurement completed: 18.9x (26,082 KB/s)

    22:40:14 #19 Phase 32 File dlgbrnst.cpp, Line 1655
    Simulation started at 1x (1,380 KB/s)

    22:40:14 #20 Text 0 File ThreadedTransferInterface.cpp, Line 1978
    Verifying CD position of item 0 (relocatable, CD pos, no patch infos, orig at #0): write at #0

    22:40:14 #21 Text 0 File DVDR.cpp, Line 1443
    Recording mode: Sequential Recording Mode

    22:40:14 #22 Text 0 File Mmc.cpp, Line 18419
    Set BUFE: supported -> ON

    22:40:14 #23 Text 0 File DVDR.cpp, Line 1557
    Start write address at LBA 0
    DVD high compatibility mode: Yes

    22:40:14 #24 Text 0 File Cdrdrv.cpp, Line 7929
    ---- DVD Structure: Physical Format Information (00h) ----
    Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
    Book Type: DVD-R (2), Part Version: 5
    Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
    Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
    Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
    Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
    End Physical Sector Number of Data Area: 30000 h
    End Sector Number in Layer 0: 0 h
    Data in Burst Cutting Area (BCA) does not exist
    Media Specific:
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

    22:40:27 #25 SCSI -1024 File Cdrdrv.cpp, Line 1443
    SCSI Exec, HA 0, TA 0, LUN 0, buffer 0x02680000
    Status: 0x04 (0x01, SCSI_ERR)
    HA-Status 0x00 (0x00, OK)
    TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
    Sense Key: 0x04 (KEY_HARDWARE_ERROR)
    Sense Code: 0x08
    Sense Qual: 0x03
    CDB Data: 0x2A 0x00 0x00 0x00 0x19 0x00 0x00 0x00 0x20 0x00 0x00 0x00
    Sense Data: 0xF0 0x00 0x04 0x00 0x00 0x19 0x20 0x0A
    0x74 0x00 0x00 0x00 0x08 0x03

    22:40:27 #26 DVDR -1024 File Writer.cpp, Line 333
    Communication failure

    22:40:27 #27 Text 0 File ThreadedTransfer.cpp, Line 222
    all writers idle, stopping conversion

    22:40:27 #28 Text 0 File ThreadedTransfer.cpp, Line 216
    conversion idle, stopping reader

    22:40:38 #29 Phase 34 File dlgbrnst.cpp, Line 1655
    Simulation failed at 1x (1,380 KB/s)

    22:40:38 #30 Text 0 File Scsicmd.cpp, Line 406
    SCSI not using temporary buffers
    20 out of 20 temporary buffers allocated


    Existing drivers:
    File 'Drivers\CDR4_2K.SYS': Ver=5.3.2.31, size=58000 bytes, created 26/01/2003 15:15:53
    File 'Drivers\CDRALW2K.SYS': Ver=5.3.2.31, size=23420 bytes, created 26/01/2003 15:15:53
    File 'Drivers\atapi.sys': Ver=5.00.2195.5376, size=86704 bytes, created 22/07/2002 12:05:04 (Adapter driver for rec)
     
  3. aaronjon

    aaronjon
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    imho,
    infiniti arnt a great compatable dvd-r, suggest trying another brand, preferably with a genuine ritek dye (dark purple).
    are you using the most u/date drivers for your o/s?

    http://www.panasonic-industrial.com/datastorage/drivers.htm

    have you tried record now max (latest version) instead of nero?
    this will give you a sense error which you can check in the trouble shooting help file.
    are you running the drive in pio mode where it should be dma or udma if available? (looking at the file dosnt seem to be the case though, but worth checking).
     
  4. cerebros

    cerebros
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    the infiniti's are dark-ish purple, and as i say, the drive also refuses to write to CD-R without problems, yet my CD-RW drive will write to the same CD-R discs happily.

    From the nature of the error - the message of communication problem - and the fact that the drive does start writing if I don't do a simulation first, suggests to me it's hardware in some way, possibly driver related (will download latest drivers when i get a chance tonight) not media

    No, the drive is running in UDMA mode - my mobo is set up to default drives to DMA, and checking thru device manager confirms the device is running in UDMA
     
  5. sparkybun

    sparkybun
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    Hi,

    Not sure if this will help but:

    I purchased a 9571 a month or so ago. So far have used DVD-RAM no prob. "backed-up" many DVD's onto DVD-R no prob, used TDK and Verbatim media. I had both a DVD-rom drive and CD writer on my system and simply changed the CD-Writer for the DVD writer. Had to change the jumper on the back of the DVD writer to match the CD-Writer. It wasn't slave or master it was the 'other position' (sorry can't remember what it was!).

    Have yet to use DVD-RW yet but apparently should work. I use the latest version of Nero (free that came with P.C.), upgraded it from the Nero website to write to DVD's.

    I would check the settings of the drive because the Hard drive is usually Master on IDE 0. Saying this though I'm not sure why mine (9571 that is ) wasn't set to Slave.

    I get a few prob's sometimes because I think i don't put the caddyless disks in properly, a bit fiddly!.

    Hope this is of a little help.

    Cheers

    Mel
     
  6. cerebros

    cerebros
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    Will give that a whirl, but that wouldn't be practical for me as I often need 2 CD capable drives connected at the same time

    "Cable Select" by any chance? That's the only other standard option (although a number of HD's seem to have jumper settings to cover them being Master with no Slave, Master with Slave etc). To be honest, in the past I've found that CAble Select seems to be unreliable, although in this instance I'll give it a go.


    No, the settings are correct as the DVD-Writer went in place of a straight DVD-ROM and I made sure I double checked the jumpers before slotting in place. For a number of reasons the HD was set as slave on IDE 0 - as I'm booting from a HD on the additional motherboard controller anyway it shouldn't make any difference (the HD that's slave on IDE 0 is a data disc only)
     

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