Anti Glare On Samsung Q9FN TV Issue

[QUOTE = "MWC97, gönderi: 28630271, üye: 880538"]
İmzalı bir dilekçeyi bir araya getirmek ve bunu, Samsung'un ilk savunma duvarı yani müşteri hizmetleri asistanı tarafından geri döndürülmeyen bir e-postaya dönüştürmek konusunda herkesin düşüncesi nedir? Samsung'un web sitesindeki ekranı temizlemeyle ilgili talimatlara uymak, daha sonra sorumluluk almadıkları görünüşte geri dönüşü olmayan kozmetik hasarlarla sunulmak, kesinlikle bir tür tüketici yasasına aykırıdır.

2019'un sonunda Q80'ime olduğu gibi herkesin hayal kırıklığını paylaşıyorum ve bir çözümün ortaya çıkması umuduyla bu yazıyı aylık olarak takip ediyorum ...

OP'ler hala bu konuyu izliyorsa ve o zamandan beri deneyimleyenler, konuyla ilgili 'kitlesel' bir isyan hakkındaki bakış açınızı duymak iyi olacaktır. Belki de arzulu bir düşüncedir ...
[/ALINTI]


2021,2022 Scamsung Constant. Anti Reflectif Coating Full Throttle Continue.
They don't listen to the customer😆
 

danmc_82

Suspended
What is everyone’s thoughts on getting a signed petition together and collate it into an email that isn’t simply bounced back by Samsung’s first wall of defence I.e. customer service assistant? To follow instructions on Samsung’s website on cleaning the screen to then be presented with seemingly irreversible cosmetic damage that they then don’t take responsibility for is surely against some form of consumer law.

I share everyone’s frustration as it happened to my Q80 at the back end of 2019 and have been following this post monthly in the hope that a solution appears...

If OPs are still watching this thread and those who have experienced since it would be good to hear your standpoint on a ‘mass’ revolt on the issue. Maybe it’s wishful thinking...

I wouldn't mind signing but nothing will be done IMO. Not enough of us to make any impact.

There was a partition going to give the Q9FN HDMI 2.1 support but that didnt get anywhere either.
 

FedeLup90

Standard Member
New marks on my q80r
I wouldn't mind signing but nothing will be done IMO. Not enough of us to make any impact.

There was a partition going to give the Q9FN HDMI 2.1 support but that didnt get anywhere either.
Is there anything we can do on samsung community forum? Probably we are from different countries but we could start doing some mess in uk forum for the beginning.
 

Cuppatea

Standard Member
:thumbsup::thumbsup: HI guys! I literally had to register on here to write this post after trailing the internet for SOME hope that we could 'fix' a mishap with my Husband and Mr Sheen on our reasonably new Samsung TV after he was convinced he had taken the anti glare off! :( - SAMSUNG Q90R

Not going to lie, he was distraught after some research realising his silly mistake - was thinking that we would have to just take it all off as it was quite a considerable amount of the screen which seemed shiny then another vast amount with the blue hue, as funding another £1500 TV wasn't really feasible - so we would just have to live with a possible glare...HOWEVER

I just couldn't get my head around how it could be so bloody easy to damage a TV in that price bracket?! AND how Samsung could get away with not taking any responsibility!!?

After reading a few peoples suggestions the use of a small amount of Isopropanol Alcohol 99.9%, I could completely see the logic (as I use it a lot generally for grease/stubborn marks!) But can completely understand that it goes against all advice from Samsung and too seemed it should be too abrasive for the anti glare coating... BUT IT WOOOOOOOORRKKKKED!!! :clap::clap::clap:

This Morning we bit the bullet and went for it (eeek!) as I said worst case scenario we would just take it all off so that at least it was uniform lol!
So with a minimal dab of Isopropanol Alcohol 99.9% and a lens cloth (adding a small amount where needed) he was able to gently clean the whole screen and get rid of all smears!! HOOORAHHH! (not going to lie, think I was holding my breath for most of it - but found a bit of comfort I could blame him worse case scenario lol)

I seems, the shiny parts were likely to be from the mr sheen residue rather than the anti glare removal - THANK GOODNESS!! Not sure if its the case for all the screens mentioned - but as I said...why would Samsung create a screen that fragile in this day and age??? ALSO why they haven't actively been trying to help disgruntled customers as this surely won't help with review and future sale of their products?!

I can't say for certain, but certainly looks like there is some sort of layer over the Moth Screen - and will be contacting Samsung to see if this is true - and if so why this isn't made clear? ALSO if there is any type of grease on a screen a dry cloth or a damp cloth will only smear - unless with a bit of force which again, they don't suggest?! :devil:

I will shut up for now, BUT wanted to share some hope!! As I can't believe how hard it was to find any decent advice!? But thank gord for this forum and would obviously test a small area first (obvs!) :lesson:
 

FedeLup90

Standard Member
:thumbsup::thumbsup: HI guys! I literally had to register on here to write this post after trailing the internet for SOME hope that we could 'fix' a mishap with my Husband and Mr Sheen on our reasonably new Samsung TV after he was convinced he had taken the anti glare off! :( - SAMSUNG Q90R

Not going to lie, he was distraught after some research realising his silly mistake - was thinking that we would have to just take it all off as it was quite a considerable amount of the screen which seemed shiny then another vast amount with the blue hue, as funding another £1500 TV wasn't really feasible - so we would just have to live with a possible glare...HOWEVER

I just couldn't get my head around how it could be so bloody easy to damage a TV in that price bracket?! AND how Samsung could get away with not taking any responsibility!!?

After reading a few peoples suggestions the use of a small amount of Isopropanol Alcohol 99.9%, I could completely see the logic (as I use it a lot generally for grease/stubborn marks!) But can completely understand that it goes against all advice from Samsung and too seemed it should be too abrasive for the anti glare coating... BUT IT WOOOOOOOORRKKKKED!!! :clap::clap::clap:

This Morning we bit the bullet and went for it (eeek!) as I said worst case scenario we would just take it all off so that at least it was uniform lol!
So with a minimal dab of Isopropanol Alcohol 99.9% and a lens cloth (adding a small amount where needed) he was able to gently clean the whole screen and get rid of all smears!! HOOORAHHH! (not going to lie, think I was holding my breath for most of it - but found a bit of comfort I could blame him worse case scenario lol)

I seems, the shiny parts were likely to be from the mr sheen residue rather than the anti glare removal - THANK GOODNESS!! Not sure if its the case for all the screens mentioned - but as I said...why would Samsung create a screen that fragile in this day and age??? ALSO why they haven't actively been trying to help disgruntled customers as this surely won't help with review and future sale of their products?!

I can't say for certain, but certainly looks like there is some sort of layer over the Moth Screen - and will be contacting Samsung to see if this is true - and if so why this isn't made clear? ALSO if there is any type of grease on a screen a dry cloth or a damp cloth will only smear - unless with a bit of force which again, they don't suggest?! :devil:

I will shut up for now, BUT wanted to share some hope!! As I can't believe how hard it was to find any decent advice!? But thank gord for this forum and would obviously test a small area first (obvs!) :lesson:
I'm happy you were able to clean it without issue.
With pure isopropyl alchool i was able to remove only a small blue smudge lefr by a dry fingerprint, with others blu stains it did nothing, tried with a bit of force too.
I really think we should involve many forum users and do something with Samsung.
 

Tom Dooder

Novice Member
Just want to let everyone know that I recently purchased a Q80T (2020 model) and had some smudges. I tried a damp cloth (not realizing I wasn’t supposed to) and made it all worse, turning blue as described in this thread. I just tried 91% alcohol with a microfiber and it went away.

I did have to press down a bit and work the stains. It was still a very delicate balance on pressure. Circular motions and take your time.
 

Cuppatea

Standard Member
Just want to let everyone know that I recently purchased a Q80T (2020 model) and had some smudges. I tried a damp cloth (not realizing I wasn’t supposed to) and made it all worse, turning blue as described in this thread. I just tried 91% alcohol with a microfiber and it went away.

I did have to press down a bit and work the stains. It was still a very delicate balance on pressure. Circular motions and take your time.

Sooo glad to hear!!! :D
 

grunfgrunf63

Active Member
Just want to let everyone know that I recently purchased a Q80T (2020 model) and had some smudges. I tried a damp cloth (not realizing I wasn’t supposed to) and made it all worse, turning blue as described in this thread. I just tried 91% alcohol with a microfiber and it went away.

I did have to press down a bit and work the stains. It was still a very delicate balance on pressure. Circular motions and take your time.
Which alcohol would exactly be? Is methylated spirit any good? Thanks
 

Cuppatea

Standard Member
They are used similar ways generally - but Methylated spirit is ethanol based with added properties to it and could leave a residue. Isopropanol Alcohol (IPA) is pure and will evaporate completely :D
 

2loki4u

Novice Member
Greetings all...

I've been lurking around in the shadows, in this forum for over a year on this topic, as this appears to be the only spot on the internet with a real discussion on the Anti-Reflective Coating issues on Samsung QLED Series 4k TV/Monitor/Displays...

I have a 2018 (bought at EOY as the 19's were coming out) Samsung Series 7 55" QLED TV - QN55Q7FNAFXZA - (which I love 98% of the time) - it was a dream purchase for me at the time, as I had always lusted over the picture quality when i passed it in the store (only 2nd to LG's OLED Displays, IMHO).

Within a month of ownership, i started running into issues with what I can only describe as the "Oil" or "Antifreeze" like purple/blue-ish haze that occurs when attempting to clean the screen.

From day one, I only used "monitor" specific cleaners, with no alcohol, no ethanol, no ammonia - and ONLY with premium micro-fiber towels made for glass (both the type with raised hexagonal patterns and completely smooth, tight weave smooth cloths. No matter what i did I could NOT stop the glazing affect, which I later learned from samsung was "damage to the anti-reflective coating"...

I never received any verifications from Samsung on which display type or coating that was used - they offered me ZERO guidance what-so-ever on how to deal with it...

I saw multiple comments about the use of "Camera Lens Cleaners" and "Isopropyl Alcohol" - but was terrified of them both (knowing what they do to premium tint in cars)...

Finally, like someone else mentioned, my canine friend, sneezed on my TV screen - soon as I touched it to clean it - again it got worse...

I had some Ethanol based lens-cleaner wipes - so i decided to try those - and the results looked promising, however just not big enough wipes and i guess they've been sitting in a box for too long and despite being individually wrapped - they weren't very moist...

So, working for an antenna, filter, amplifier and radio manufacturer, i happened to have some PURE, electronic grade Isopropyl alcohol in the house (I have for cleaning thermal paste and compounds from chipset coolers) - so - based on a few people suggesting this might be safe - i gave it a shot...

How I did this - first, i transferred some in to a sprayer that sprays as a very fine mist - i sprayed it on to some premium, hi-absorbency paper-towel, which i had two full sheets folded over in quarters. I sprayed it LIGHTLY to wet the surface of the towels - than folded it over on itself to spread it out more, opened it back up and started...

I QUICKLY wiped left to right (after testing an inconspicuous spot at the top left of the screen) and i couldn't believe how easily it glided across the screen removing the "oil-slick" looking affect...

I continued to do the entire display - wiping left to right and left again at a quick pace with medium to light pressure... It eventually became smooth and virtually all the streaks were gone as was the oil-affect... (prior, the paper towel and even the premium cloths would "drag" on the screen)

This is the cleanest my screen has looked in more than 18mo... OMG, how happy I am about this - to be honest i had been eying an oled recently because i was soo sick of the appearance of my QLED - now i feel like i finally have a solution, that when used conservatively, actually works...

Wish I took a "before" photo - but here's an "after photo" of what it looks like now....

I can assure you that it looked like i had splashed engine coolant all over my display, prior to the outcome of this experiment...

As always folks, your mileage may vary - DO NOT use "rubbing alcohol" - it must be 99% or 100% ISOPROPYL Alcohol... Nothing else... DO NOT APPLY DIRECT TO SURFACE OF DISPLAY (in quantity, Iso will dry out and destroy the finish completely if over applied) - AGAIN - proceed at your own perrill but to me the risk was worth the reward...

THIS ONLY APPLIES TO THIS DISPLAY - Samsung has NUMEROUS version and finishes - what worked on this Display could destroy yours...

Compare the version information i provided at the top, to your own, PRIOR to trying this - far as I know (but cannot guarantee) all Series 7/8/9 QLED Samsungs made from 2018 - 2020 use this same stupid coating and have the same issues... Can't speak for any other series or years...

Good Luck Folks!!!

Happy New Years (and good riddance of 2020)

~Chris (aka 2loki4u)
 

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Still living with my Q80R and it’s blue marks, can’t believe I was stupid enough to go from OLED to this, the black levels are appalling. Hoping to sell it for £300-£400 to someone who wants to put up with it.
I just saw this....and I agree completely. MY Q70R looks much better than that does. Your settings in this were not as good as they could be. Not sure if you are still looking for settings, but here's what I have after tons of research of various calibrations. I'm giving both SDR and HDR...

SDR:

Picture Mode: Movie
Backlight: 35 ( you can use 40 if you wish)
Brightness: 2
Contrast: 50
Sharpness: 5
Color: 26 (if you like a tad more saturation, use 28)
Tint: 0
Digital Clean View: Off
Auto Motion Plus Settings: Off
Local Dimming: High
Contrast Enhancer: Off (if you change, no higher than Low, but to me, details in darks seem better on Off)
Film Mode: Off
Color Tone: Standard (this gives brighter whites, if you want them a bit more toned down, choose Warm 1... Plan to try to find a blend between these two with the White Balance eventually)

White Balance:
2 Point
R-Gain: -2
G-Gain: -4
B-Gain: -13
R- Offset: 0
G-Offset: -3
B-Offset: 3

20 Point
Only adjusted the 2 below, rest are 0, 0, 0
40%: R 0, G -6, B -5
45%: R 0, G -2, B -5
Then adjust all Blue values in 40%-100% to -5 to take some of the bright blue-ish hue out of the whites.

Gamma: BT.1886
BT.1886: 2
RGB Only Mode: Off
Color Space Settings: Custom
Red:. 68, 60, 50
Green: 35, 50, 61
Blue: 50, 50, 50
Yellow: 50, 50, 60
Cyan:. 34, 50, 50
Magenta: 59, 49, 56

General: Intelligent Mode Settings: Off External Device Manager:
Input Signal Plus:. All that can, have selected
HDMI Black Level: Auto (should match Low...if not, select Low)
Eco Solution:. Turn off all under this

If you want Dark Mode look in the menu: Accessibility > High Contrast: Turn on

now HDR:

Picture Mode: Movie
Backlight: 50
Brightness: -1 (this is the setting that affects black levels...lower is darker, but you need to be careful not to crush the blacks)
Contrast: 50
Sharpness: 5
Color: 27
Tint: 0
Digital Clean View: Off
Auto Motion Plus Settings: Off
Local Dimming: High
Contrast Enhancer: Low
Film Mode: Off
Color Tone: Standard (this gives brighter whites, if you want them a bit more toned down, choose Warm 1)

White Balance:
2 Point
R-Gain: -2
G-Gain: -4
B-Gain: -13
R- Offset: 0
G-Offset: -3
B-Offset: 3

20 Point
Only adjusted the 2 below, rest are 0, 0, 0
40%: R 0, G -6, B -5
45%: R 0, G -2, B -5
Then adjust all Blue values in 40%-100% to -5 to take some of the bright blue-ish hue out of the whites.

Gamma: ST.2084 (this is the setting I've been testing a bunch...keep going between 1 & 3) ST.2084: 3

RGB Only Mode: Off
Color Space Settings: Auto

Here's how that looks on HDR10+ streaming Avengers: Infinity War (note the Q70R doesn't have the reflective coating)
PXL_20210205_214552507.jpg
 
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Rabo1234

Active Member
Woke up this morning and noticed this, no one has touched the screen...
 

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Woke up this morning and noticed this, no one has touched the screen...

To me that does not look like the anti coating issue but something else, maybe backlight related. I think you are going to need to contact support from shop you got it from or Samsung however Samsung support isn't that great.
 

Rabo1234

Active Member
To me that does not look like the anti coating issue but something else, maybe backlight related. I think you are going to need to contact support from shop you got it from or Samsung however Samsung support isn't that great.
Yeah i will do that tomorrow but as you said, they pretty much such. Heres two photos, one which the spot is hidden when its not in front of the window depending on the angle of my phone.
 

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Rabo1234

Active Member
Got a reply from samsung:


Hi Rasmus,

We have now received a response from our product specialists regarding the pictures you sent in and they have judged that there is nothing wrong with the product.

So in this case, we can not send out a technician, it will not help to replace hardware because there are no product defects.
For possible repair of the product, please contact the nearest authorized service partner directly to receive a cost estimate.”
 

floridaawesome

Novice Member
I had this same issue with the blue smudges on my Samsung Q80T. These are oil stains not damage to the reflective coating... I tried cleaning them with a dry microfibre lens cloth and it made the blue spots bigger. You need Alcohol to remove these oil stains. This screen is super sensitive to oil. Any oil at all will create blue spots. Treat your microfibre cloths and single use and get a new one each time you clean the screen. I used Carl Zeiss lens cleaner and cloths from Amazon. Slightly damp the cloth and now my screen is good as new with the original pink hue instead of the blue spot :)

Glad to know these are oil stains that can be easily removed with lens cleaner instead of damage to the anti reflective layer. I recommend the Carl Zeiss
 

rxm4622

Novice Member
I need some help with anti-glare coating issue. Samsung q80t bought new in december 2020, anti glare coating was peeling off from one corner. It almost looked like some packaging I forgot to take off when I received the tv. Therefore one morning, I started taking that off...sigh. Obviously a big mistake. Now the coating came off from half the tv and not from the other half. I have a map of area (coated area) in the middle of my tv. Called samsung and they said its accidental removal, not covered in warranty..though the coating was peeling off from the side to begin with. I am at the point where I can just remove the coating if there's a safe way. Can someone recommend how I can take this coating off? I have seen some videos were they put wet paper towels on the screen for few hours.. Not sure if that's safe with an OLED screen. Thanks!
 

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Mumid

Well-known Member
I need some help with anti-glare coating issue. Samsung q80t bought new in december 2020, anti glare coating was peeling off from one corner. It almost looked like some packaging I forgot to take off when I received the tv. Therefore one morning, I started taking that off...sigh. Obviously a big mistake. Now the coating came off from half the tv and not from the other half. I have a map of area (coated area) in the middle of my tv. Called samsung and they said its accidental removal, not covered in warranty..though the coating was peeling off from the side to begin with. I am at the point where I can just remove the coating if there's a safe way. Can someone recommend how I can take this coating off? I have seen some videos were they put wet paper towels on the screen for few hours.. Not sure if that's safe with an OLED screen. Thanks!
Can you upload pictures, that sounds very odd
 

rxm4622

Novice Member
I dunno if it's just me but I can't see the coating being lifted of at all?
Thanks for checking. I have marked the area which still has coating in the 4th image, the rest of the coating I had peeled off accidentally but rest (the marked map) is not coming off easily.
 

Mumid

Well-known Member
Thanks for checking. I have marked the area which still has coating in the 4th image, the rest of the coating I had peeled off accidentally but rest (the marked map) is not coming off easily.
Wow I see it now. You have basically removed the moth eye filter. That is not supposed to be removed.

I honestly don't know what to suggest. I would look to claim on house insurance for accidental damage perhaps
 

TVEye

Active Member
I really don't know what to say about this, except that mine had a protective film of the type that is applied to phones - I was also using my phone for a while without realising it had a removable protective film. I removed it and everything is fine. I can't believe that anybody would sell a TV with a film like this which is so easily removed. I get no glare at all on mine.

Sorry - I had been assuming that a Q80T would be more or less the same as my Q90T, but then remembered that the Q80T was notorious for having a very narrow viewing angle. I had one of those on my list, but luckily noticed this problem in a shop and then read about it online. I had a narrow escape there. I wonder if Samsung tried a bungled fix for this by retro fitting a film to already manufactured stock.
 
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shay223

Novice Member
I need some help with anti-glare coating issue. Samsung q80t bought new in december 2020, anti glare coating was peeling off from one corner. It almost looked like some packaging I forgot to take off when I received the tv. Therefore one morning, I started taking that off...sigh. Obviously a big mistake. Now the coating came off from half the tv and not from the other half. I have a map of area (coated area) in the middle of my tv. Called samsung and they said its accidental removal, not covered in warranty..though the coating was peeling off from the side to begin with. I am at the point where I can just remove the coating if there's a safe way. Can someone recommend how I can take this coating off? I have seen some videos were they put wet paper towels on the screen for few hours.. Not sure if that's safe with an OLED screen. Thanks!
Ordinarily i'd say some heat to loosen the glue but that will risk damaging your TV. Maybe if you let your tv run for a few hours, the screen will heat up enough to allow you to pull it off. There may be a risk of leaving residue though which could make things worse. Try find a TV repairer and see what they suggest.
 

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